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ALA EDDINE DJERMANE, Admin Secretary

ALA EDDINE DJERMANE

Admin Secretary·DAR TOTAL SOLUTIONS,

Qatar

Diploma, Diploma of Senior Technician: IT and Office Equipment Maintenance

Work experience

Total years of experience: 8 years, 2 months

Admin Secretary

March 2024 - May 2025

DAR TOTAL SOLUTIONS,

Oum El Bouaghi, Algeria

March 2024 - May 2025

• Coordinated office communications and schedules, improving team efficiency by 25%
and ensuring timely project completion.
• Assisted in preparing reports and presentations using Microsoft Office, supporting data
driven decision-making in strategic sessions.
• Provided administrative support, including data entry in Arabic, French, and English.
Company industry:
Business Consultancy Services
Job role:
Administration

Administrative Assistant

October 2023 - October 2024

Dar Total Solution

Oum El Bouaghi, Algeria

October 2023 - October 2024

• Coordinated office communications and schedules, enhancing team efficiency and ensuring timely project completion.
• Assisted in preparing reports and presentations, contributing to informed decision-making and strategic planning sessions.
Company industry:
Accounting
Job role:
Administration

IT Assistant

October 2023 - February 2024

ZR Express,

Oum El Bouaghi, Algeria

October 2023 - February 2024

• Delivered technical support for computer systems, printers, scanners, and office
equipment, resolving over 100 issues annually and reducing system downtime.
• Installed, configured, and maintained hardware and software for 20+ users, achieving
99% system uptime.
• Supported end-users with Microsoft Office applications, basic networking, and
troubleshooting, enhancing overall team productivity.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Accounting and Auditing

Sales Manager

September 2021 - October 2023

Aladdin Phone

Oum El Bouaghi, Algeria

September 2021 - October 2023

• Conceptualized and installed engaging product displays incorporating data from planograms that increased foot traffic by 15% within the promotional sections of the store, enhancing overall product visibility.
• Analyzed market trends and customer feedback to refine product offerings, leading to higher customer satisfaction.
• Established strong relationships with key clients.
Company industry:
Sales Outsourcing
Job role:
Sales

IT Technician

February 2020 - September 2021

IT Solutions,

Algiers, Algeria

February 2020 - September 2021

• Participated in the installation and maintenance of enterprise IT solutions for clients,
supporting 50+ systems with minimal disruptions.
• Provided on-site and remote technical assistance for hardware, operating systems, and
office software, resolving queries for 20+ corporate customers monthly.
• Installed, configured, and maintained CCTV surveillance systems (including IP and
analog cameras), contributing to enhanced security and monitoring for clients.
• Performed system updates, backups, and data recovery, preventing data loss in 95% of
cases.
• Enhanced client satisfaction through proactive customer service and relationship
management.
Company industry:
IT Services
Job role:
Maintenance, Repair, and Technician

Sales Representative

March 2015 - December 2017

Oriflame cosmetics

Arsta, Sweden

March 2015 - December 2017

• Developed and implemented effective product displays that increased customer engagement and enhanced sales performance in an average of 20 to 35%.
• Conducted regular inventory assessments to maintain optimal stock levels, ensuring product availability for customers at all times.
• Collaborated with the sales team to strategize promotional activities, attracting new customers and fostering brand loyalty.
Company industry:
Perfume & Cosmetics
Job role:
Sales

Education

National Institute Specialized on Vocational Training

September 2021

September 2021

Diploma, Diploma of Senior Technician: IT and Office Equipment Maintenance

Algeria

GPA (rating): Very good

GPA (rating): Very good

View attachment

Centre of Vocational Training and Apprenticeship, Ghougal Aïcha

June 2019

June 2019

Diploma, Data Entry Clerk

Algeria

GPA (rating): Very good

GPA (rating): Very good

View attachment

Boukhalfa Sebti High Scool Oum El Bouaghi

July 2015

July 2015

High school or equivalent, Experimental Sciences

Algeria

Skills

Youth Marketing
Expert
Youth Marketing
Expert
Graphic Design
Expert
Graphic Design
Expert
software
Intermediate
software
Intermediate
languages
Intermediate
languages
Intermediate
driving
Intermediate
driving
Intermediate
Sales
Intermediate
Sales
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SOFTWARE INSTALLATION
Intermediate
SOFTWARE INSTALLATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
hardware
Intermediate
hardware
Intermediate
Data Entry
Expert
Data Entry
Expert
Computer Information Systems CIS
Intermediate
Computer Information Systems CIS
Intermediate
Administrative Assistance
Intermediate
Administrative Assistance
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Teamwork
Intermediate
Teamwork
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Administration
Expert
Administration
Expert
Youth Marketing
Expert
Youth Marketing
Expert
Graphic Design
Expert
Graphic Design
Expert
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
BACKUP DEVICES
Intermediate
BACKUP DEVICES
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
SOFTWARE INSTALLATION
Intermediate
SOFTWARE INSTALLATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
BACKUP DEVICES
Intermediate
BACKUP DEVICES
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
SOFTWARE INSTALLATION
Intermediate
SOFTWARE INSTALLATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

French

Intermediate

Training and Certifications

Certifications
Professional Aptitude Certificate: Data Entry Clerk
Professional Aptitude Certificate: Data Entry Clerk
Professional Aptitude Certificate