DJELLOUL ELMILOUDI

• Upgraded the companys data center, enhancing system performance and reliability.
• Configured and maintained firewall rules, preventing unauthorized network intrusions.
• Managed Ofice 365 tenant, ensuring seamless communication and collaboration.
• Implemented Windows Server 2022 and configured Active Directory.
• Managed virtualization platforms like VMware and Hyper-V.
• Deployed Avaya IP phones for VoIP solutions, streamlining communication.
• Implemented endpoint protection and conducted regular vulnerability assessments, reducing malware incidents by 30%.
• Administered Cisco switches and routers, optimizing network trafic flow.
• Designed and tested a disaster recovery plan, ensuring minimal data loss and downtime.
• Managed software licensing and hardware procurement, saving 15% on costs.
• Developed IT security policies aligned with ISO 27001 standards, achieving certification.
• Conducted cybersecurity training, resulting in a 40% decrease in security-related incidents.
• Managed data breach response, coordinating with external forensic experts and preparing incident reports.
• Handled EDR and XDR with Trend Micro, enhancing threat detection and response capabilities.
• Led infrastructure projects within the group, successfully completing upgrades and new installations.

reliability.
• Conducted user training and awareness sessions on IT security,
compliance, and best practices.

• Provided comprehensive IT support services to MOCI staf.
• Diagnosed and resolved technical issues related to hardware, software, and networks.
• Installed, configured, and updated software applications and operating systems.
• Assisted with network-related issues, including troubleshooting LAN and WAN connectivity problems.
• Maintained an inventory of IT assets, including tracking hardware and software licenses.

• Provided comprehensive IT support to MOCI staff, addressing hardware,
software, and network-related issues.
• Diagnosed and resolved technical problems quickly to minimize downtime
and keep operations running smoothly in the Single Window.
• Assisted with network-related issues, including troubleshooting LAN and
WAN connectivity problems.
• Installed, configured, and updated software applications and operating
systems.
• Maintained an inventory of IT assets, including hardware and software
licenses, specific to the Single Window operations.

• Worked with stakeholders to define project goals, scope, and deliverables.
• Help our project manager define project goals and scope.
• Took notes during meetings with stakeholders to document whats
needed.
• Create and update project documents like schedules, task lists, or status
reports.
• Report any delays or issues to our project manager.
• Monitored project progress, identified potential risks, and took steps to
address them.

• Troubleshot and resolved IT issues, including problems with hardware,
software, and network connectivity.
• Provided technical support to staff and students, helping with password
resets, account setup, and email configuration.
• Assisted in setting up and maintaining network equipment like routers,
switches, and Wi-Fi access points.
• Worked with the IT team to complete tasks such as setting up new labs or
upgrading systems.
• Documented troubleshooting steps and solutions to build a knowledge
base.

• Provided technical support to end-users.
• Diagnosed and resolved network connectivity issues.
• Ensured the continuous availability and functionality of the reservation system.
• Deployed and managed software applications.
• Monitored and maintained the performance of IT systems and networks.
• Set up and troubleshot email accounts for employees.

• Managed and maintained the Numidia agencys online booking system,
ensuring continuous availability and functionality.
• Deployed, updated, and managed software applications used by the
agency, including reservation systems (GDS).
• Monitored and maintained the performance of IT systems and networks
(windows, switches, internet).
• Developed and optimized the Numidia agencys website (advanced
research).
• Provided technical support for staff, troubleshooting issues with
reservation systems, software, and hardware.
• Supported end-users by diagnosing and resolving technical problems,
including network connectivity and email account setup.
• Provided technical support for reservation systems, resolving issues
promptly to maintain operational efficiency (all the branches).

• Set up and installed new computers and software for staff in HQ.
• Fixed hardware and software problems when they came up (outlook,
printers).
• Helped with creating and managing user accounts for employees (login
issues).
• Made sure the internet and network were working properly.
• Assisted staff with computer-related issues to keep things running
smoothly.
• Supported travel agents using booking systems (GDS).

• Trained users on new software and hardware functionality.
• Provided technical support via phone and email.
• Managed computer networks, hardware, and software.
• Maintained and resolved issues on LAN/WAN, VoIP telephone, biometric,
and AV systems connections.
• Performed server installs and updates.