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DJELLOUL ELMILOUDI, Information Technology Administrator

DJELLOUL ELMILOUDI

Information Technology Administrator·Dallah Holding Medi

Qatar

Bachelor's degree, Computer Science

Work experience

Total years of experience: 11 years, 10 months

Information Technology Administrator

February 2022 - Present

Dallah Holding Medi

Doha, Qatar

February 2022 - Present

• Upgraded the companys data center, enhancing system performance and reliability.
• Configured and maintained firewall rules, preventing unauthorized network intrusions.
• Managed Ofice 365 tenant, ensuring seamless communication and collaboration.
• Implemented Windows Server 2022 and configured Active Directory.
• Managed virtualization platforms like VMware and Hyper-V.
• Deployed Avaya IP phones for VoIP solutions, streamlining communication.
• Implemented endpoint protection and conducted regular vulnerability assessments, reducing malware incidents by 30%.
• Administered Cisco switches and routers, optimizing network trafic flow.
• Designed and tested a disaster recovery plan, ensuring minimal data loss and downtime.
• Managed software licensing and hardware procurement, saving 15% on costs.
• Developed IT security policies aligned with ISO 27001 standards, achieving certification.
• Conducted cybersecurity training, resulting in a 40% decrease in security-related incidents.
• Managed data breach response, coordinating with external forensic experts and preparing incident reports.
• Handled EDR and XDR with Trend Micro, enhancing threat detection and response capabilities.
• Led infrastructure projects within the group, successfully completing upgrades and new installations.
Company industry:
Advertising

IT Administrator / System Engineer

February 2022 - Present

Dallah Holding Media

Doha, Qatar

February 2022 - Present

reliability.
• Conducted user training and awareness sessions on IT security,
compliance, and best practices.
Company industry:
Advertising
Job role:
Information Technology

Information Technology Support Engineer

January 2021 - October 2021

Ministry of Commerce & Industry / Computer Arabia

Doha, Qatar

January 2021 - October 2021

• Provided comprehensive IT support services to MOCI staf.
• Diagnosed and resolved technical issues related to hardware, software, and networks.
• Installed, configured, and updated software applications and operating systems.
• Assisted with network-related issues, including troubleshooting LAN and WAN connectivity problems.
• Maintained an inventory of IT assets, including tracking hardware and software licenses.
Company industry:
Public Administration
Job role:
Information Technology

IT Support Engineer

January 2021 - October 2021

Ministry of Commerce & Industry / Computer Arabia

Doha, Qatar

January 2021 - October 2021

• Provided comprehensive IT support to MOCI staff, addressing hardware,
software, and network-related issues.
• Diagnosed and resolved technical problems quickly to minimize downtime
and keep operations running smoothly in the Single Window.
• Assisted with network-related issues, including troubleshooting LAN and
WAN connectivity problems.
• Installed, configured, and updated software applications and operating
systems.
• Maintained an inventory of IT assets, including hardware and software
licenses, specific to the Single Window operations.
Company industry:
Public Administration

Network Project Coordinator

November 2020 - April 2021

Lusail University

Doha, Qatar

November 2020 - April 2021

• Worked with stakeholders to define project goals, scope, and deliverables.
• Help our project manager define project goals and scope.
• Took notes during meetings with stakeholders to document whats
needed.
• Create and update project documents like schedules, task lists, or status
reports.
• Report any delays or issues to our project manager.
• Monitored project progress, identified potential risks, and took steps to
address them.
Company industry:
Higher Education
Job role:
Information Technology

IT and Network Specialist

May 2020 - July 2020

Lusail University

Doha, Qatar

May 2020 - July 2020

• Troubleshot and resolved IT issues, including problems with hardware,
software, and network connectivity.
• Provided technical support to staff and students, helping with password
resets, account setup, and email configuration.
• Assisted in setting up and maintaining network equipment like routers,
switches, and Wi-Fi access points.
• Worked with the IT team to complete tasks such as setting up new labs or
upgrading systems.
• Documented troubleshooting steps and solutions to build a knowledge
base.
Company industry:
Higher Education

Systems Administrator

September 2017 - July 2019

Numidia Travel Services

Algiers, Algeria

September 2017 - July 2019

• Provided technical support to end-users.
• Diagnosed and resolved network connectivity issues.
• Ensured the continuous availability and functionality of the reservation system.
• Deployed and managed software applications.
• Monitored and maintained the performance of IT systems and networks.
• Set up and troubleshot email accounts for employees.
Company industry:
Hospitality & Accomodation

IT Specialist

September 2017 - July 2019

NUMIDIA TRAVEL SERVICES

Chlef, Algeria

September 2017 - July 2019

• Managed and maintained the Numidia agencys online booking system,
ensuring continuous availability and functionality.
• Deployed, updated, and managed software applications used by the
agency, including reservation systems (GDS).
• Monitored and maintained the performance of IT systems and networks
(windows, switches, internet).
• Developed and optimized the Numidia agencys website (advanced
research).
• Provided technical support for staff, troubleshooting issues with
reservation systems, software, and hardware.
• Supported end-users by diagnosing and resolving technical problems,
including network connectivity and email account setup.
• Provided technical support for reservation systems, resolving issues
promptly to maintain operational efficiency (all the branches).
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Technical Systems Administrator

December 2014 - July 2017

EL FAKHAMA TOURISM AND TRAVEL

Chlef, Algeria

December 2014 - July 2017

• Set up and installed new computers and software for staff in HQ.
• Fixed hardware and software problems when they came up (outlook,
printers).
• Helped with creating and managing user accounts for employees (login
issues).
• Made sure the internet and network were working properly.
• Assisted staff with computer-related issues to keep things running
smoothly.
• Supported travel agents using booking systems (GDS).
Company industry:
IT Services

IT Support Engineer

April 2013 - October 2014

MAGHREB TRANSPORT AND AUXILIARY

Algiers, Algeria

April 2013 - October 2014

• Trained users on new software and hardware functionality.
• Provided technical support via phone and email.
• Managed computer networks, hardware, and software.
• Maintained and resolved issues on LAN/WAN, VoIP telephone, biometric,
and AV systems connections.
• Performed server installs and updates.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Logistics and Transportation

Education

University of the People

June 2025

June 2025

Bachelor's degree, Computer Science

United States

National institute specialized in vocational training of arts and typographical industries

December 2024

December 2024

Higher diploma, Higher National Diploma in Computer Engineering and Electrical Engineering

Algeria

GPA (percentage): 85%

GPA (percentage): 85%

University of the People

January 2024

January 2024

Bachelor's degree, Computer Science (Bachelor's)

United States

INSFP

January 2012

January 2012

Bachelor's degree, Computer Engineering

Algeria

Skills

Management

Expert

Travel Services

Expert

Amadeus

Expert

Networks

Expert

IT

Expert

CYBER SECURITY

Intermediate

PROJECT RISK MANAGEMENT

Intermediate

CLOUD COMPUTING

Intermediate

MICROSOFT 365

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

REGULATORY COMPLIANCE

Intermediate

DATA GOVERNANCE

Intermediate

INFORMATION TECHNOLOGY

Intermediate

COMPUTER PROGRAMMING

Intermediate

SYSTEM MONITORING

Intermediate

Cryptography

Intermediate

FIREWALLS

Expert

MANAGEMENT

Expert

SONICWALL

Expert

ACTIVE DIRECTORY

Expert

COORDINATING

Expert

SECURITY POLICIES

Expert

INFRASTRUCTURE

Expert

AVAYA (TELECOMMUNICATIONS)

Expert

COMMUNICATIONS

Expert

COMPUTER NETWORKS

Expert

DISASTER RECOVERY

Expert

CONSOLIDATION

Expert

Cyber Security

Intermediate

Web development

Intermediate

Network Security

Expert

Impact Analysis and mitigation

Intermediate

Social Media

Expert

Network Fronsics

Intermediate

Communication

Expert

Vulnerability Compliance

Intermediate

LAN

Expert

NETWORKING

Expert

OPERATING SYSTEMS

Expert

TROUBLESHOOTING

Intermediate

WAN

Expert

Management

Intermediate

Organisational

Intermediate

Problem Solving

Intermediate

TeamWork

Expert

TROUBLESHOOTING (PROBLEM SOLVING)

Expert

Management

Expert

Travel Services

Expert

Amadeus

Expert

Networks

Expert

IT

Expert

Languages

Arabic

Native Speaker

French

Expert

English

Expert

Training and Certifications

Certifications
Certified Ethical Hacking (CEH v9)
Microsoft Certified Solutions Associate (MCSA)
CompTIA Security + (S+)
CompTIA Network+ (N+)
Cisco Certified Network Associate (CCNA)
Cybersecurity Essentials
Ethical Hacking Essentials (EHE)
Network Defense Essentials (NDE)
Digital Forensics Essentials (DFE)
Azure Administrator Certification (AZ-104)
CNSS Certified Network Security Specialist
Jan 2021
CompTIA Security+
Jan 2019
Azure Administrator Associate
Jan 2021 - Jan 2023
Cisco Certified Network Associate Routing and Switching (CCNA)
Jan 2017 - Jan 2020
Certified Ethical Hacker (CEH)
Jan 2016 - Jan 2019
Microsoft Certified Solutions Associate (MCSA)
Jan 2014 - Jan 2016

Hobbies and interests

Volunteering
Travelling,
Reading eBooks,
Blogging,
Travelling
eBook
Blogging