Sales Associate/Shop Supervisor
Giordano Fashions LLC
Total years of experience :13 years, 8 Months
• Identifying and understand the needs and reactions of the customers.
• Perform the assigned store duties that include excellent customer service, inventory management, sales etc.
• Ensuring to reach the given monthly target of sale.
• Handle customer issues, resolution and communicate escalated issues to the Area Manager.
• Ensures that the staffs will receive quality training.
• Motivating the sales team in order to achieve the overall sales objectives
• Responsible for weekly, monthly and yearly sales report of the shop
• Prepared, filed and taken actions for significant documents we received from different view of works.
• Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members.
• Resolving customers queries promptly, within company guidelines, before escalating to higher level if necessary.
• Attend customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibility.
• Greet the customer with a smile.
• Consistently assist customers in a professional, courteous, and prompt manner.
• Undertaking any reasonable duties required by the management.
• Monitor stock availability.
• Maintaining complete and accurate records of all the jewelries.
• Capacitated of Handling huge sum of money
• Having good customer service skills to maintain a friendly environment and treating the customers properly.
• Having a thorough and complete knowledge of the policies followed by the store with respect to the discounts, credit policies, card payments etc.
• Communicating the customer inquiries, suggestions and comments to the management.
• Having complete knowledge about the types of products sold in the store.
• Counting out the exact change and giving the customer a correct legitimate receipt for their purchases.
• Patiently handling the customer queries.