Waiter
Auris Plaza Hotel
Total years of experience :15 years, 1 Months
* Maintaining good quality and providing customer service (5* Hotel Standard)
* Greet the guest upon approaching the restaurant.
* Advising guest about the menu, food and drinks.
* Answering phone calls and mail.
* Communicating to the guests, up selling.
* Billing, receiving feedback, dealing with complaints.
* Checking overall guest satisfaction
* Keeping up to the general etiquete rules
• Representing and promoting agency’s brand.
• Dealing with customer queries and complaints.
• Advising on visas and passports queries.
• Selling tours and insurance packages.
• Carrying out the preparation of materials for • presentation and promotion.
• Working with data entry (client’s database).
• Advise customers on the location of the items, selection and price.
• Display Items.
• Responding queries from customers.
• Working with POS software. Handle invoices and payments.
• Keep the shop area clean and tidy.
• Dealing with guest complaints.
• Rooming the guests.
• Assisting with the luggage.
• Arranging transportation for the guests.
• Distributing periodic.
Bachelor and Master degree
Subjects covered: Management, Management of Human Resourses, Crisis Management, Marketing, Brand Marketing, IT Networks, Audit, Macroeconomics, Microeconomics. A wide array of Profile sibjects, such as: Hospitality Management, Amadeus Courses, etc. Languages: Spanish, English.