Recovery
emiratesnbd Bank
Total years of experience :3 years, 4 Months
• Handling all products (Personal loan & Auto loan & Credit card).
• Responsible for the Personal & Commercial loans overdue collections for high balance and VIP customers of soft bucket of delinquency.
• Generating, handling and revising the operations procedures for the recoveries, mainly making and releasing holds on current and saving accounts for customers as per the bank policy, making batches and transactions to the pils “personal loans” and roll ” commercial loans accounts”.
• Filing and releasing police cases on defaulters, generating the clearance letters, negotiating and finalizing deals for settlements and reschedules.
• Giving pre approvals and recommendations for deferments, top up, over draft, other loans or credit cards issuing for allocated customers (depend on customer repayment history/bank credit policy).
• Handling walk-in customers and replying their inquiries and questions, solving their problems by contacting and organizing with related departments.
• Achieving the referred individual and product target to reduce the total loss and normalizing the maximum percentage of delinquent cases to maximize the profitability and reducing the risk of the consumer banking budget.
• Responsible for protecting the assets of the bank and at the same time retaining the good customers.
• Scheduling field visits on delinquent accounts on a case to case basis.
• Converting overdue receivables (bad debt) to cash, ensuring the customer makes a payment for the entire overdue amount he owes the bank.
• Managing myself, my work and my stress level
• Assisting the Accounts in a variety of business roles.
• Reconciling petty cash.
• Arranging checks on contracts.
• Inputting, matching, batching and coding of invoices.
• Balance sheet reconciliations.
• Salary entry and reconciliation.
• General ledger entry including accruals and prepayments.
• Dealing with statutory returns.
• Assisting internal/external auditors with queries.
• Chasing outstanding customer accounts.
• Preparing customers invoices.
• Assisting with sales / purchase ledger duties.
• Communicating clearly and effectively with the accounts team.
• Assisting in the preparation of year end accounts for clients.
