General Manager - Operations
Samruddi Developers
Total years of experience :18 years, 8 Months
• Coordinating with marketing suppliers for all works in progress (production, events, exhibitions)
• Review Marketing Budgets and contribute to managing financial aspects of marketing tasks within given budgets and assist the Marketing Manager in the production of monthly financial spread sheets and reports
• Oversee reception duties, ensure sales visits, enquiry traffic, driver scheduling and front of house administrations carried out.
• Prepare sales reports (enquiry rate, type etc.) for Marketing Manager and Senior Management
• Monitor CRM database and produce weekly reports
• Coordinate newsletter stories from all departments (bi-monthly)
• Manage and maintain website updates in conjunction with the Website Developer/ Manager
• Ensure the visual feel and content of the company meet with the company standards and vision via the website management company
• Compile a weekly status report on marketing activities in line
• To contribute significantly to the Marketing Department responsibilities of settings the goals and objectives for the other team members
• To contribute significantly to the Marketing Department responsibilities of implementing strategies contributing to achieving sales goals
• To coordinate and implement marketing activities and policies
• Coordinating with participation in promotional activities and trade shows, working with developers and production managers to market brand and products
• Managing the production of marketing materials
• Monitoring competitive activities and present findings to Department head
• Management of advertising and PR agencies and other strategic partners
•Developing communication opportunities
• Carrying out market research and customer surveys to assess demand, brand positioning and awareness
• Negotiate contracts with various providers and producers to manage marketing deliverables
Assmebly of the project team including Operations, Product Development, IT, Sales and Marketing, and third party service providers and Analyze the Client Need & Design solutions in the form of Delivery models.
•Develop a clear project plan with clear roles and responsibilities for the project team and cross-functional team members.
•Report on project status and ensure communication from the project teams to the company.
•Keep clear records of all project meetings and ensure project plans are kept up to date and reflect all aspects of the project.
• Give insights to the clients on the Delivery process, Bring to table new initiatives, products and delivery framework.
• Coordinating with cross-functional teams to meet client requirements and final plan and execute the delivery of Assessments to a PAN India audience consisting of Colleges and Finishing Schools.
Key Result Areas:
Handled the entire End to End Solutions Project for DTE (Directorate Technical Education Maharashtra) MAH-CET MBA/MCA. process and the operations involved all India Level under Professional Skills & Education Division for nearly 1 lac candidates. Which includes Online application process, Venue (Center Booking ) PAN india, Invigilators/Center Observers, QP content and setting, Result processing and Merit List.
Handled the entire End to End Solutions Project for the DOP Maharashtra (Dept of Postal Maharashtra) Offline Exam process and the operations involved all India Level under Professional Skills & Education Division for nearly 4.5 lac candidates for Post Mail Gaurd and 1.75 lac candidates for MTS. Which Includes Online application, Venue (Center Booking whole Maharashtra) OMR Scanning Process, Data Rectification, Result processing and Merit List.
Handled the entire End to End Solutions Project for the BARC Maharashtra (BARC Maharashtra) Offline Exam process and the operations involved all India Level under Professional Skills & Education Division for nearly 50, 000 candidates. Which Includes Online application, Venue (Center Booking whole Maharashtra) OMR Scanning Process, Data Rectification, Result processing and Merit List.
The School Cluster Operations Manager is responsible for overseeing all non-instructional operations at one of the Success Academies under the direct supervision of the operations of the Success Charter Network.
• Academic scheduling
• Overseeing facilities maintenance
• Supplies procurement
• Basic technology needs
• Logistical planning for school-wide events
• Maintaining school health and safety protocols
• Formulating, monitoring and implementing the School’s policy to comply with the requirements of health and safety.
• Carry out risk assessments where appropriate and monitor all departments to ensure that they are carrying out risk assessments.
• Know the Budget set for the School - CAPEX/OPEX and ensure that they are adhered to. Balance the School’s requirement with the Budget. Keep track of monthly expenditure and ensure that it is well within the OPEX drawn up for that School. Do not send proposals whose expenditure are not supported by the OPEX. Same norms apply to CAPEX.
• Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing, Managing Processes, Supervision, Developing Standards, Promoting Process Improvement, Inventory Control, Reporting Skills.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• To establish and maintain an organizational climate that encourages the development, retention, and a high level of morale among personnel.
• Maintaining Manpower Management, Mess Management, Transport Management, Hospitality and Housekeeping, Infrastructure up-keeping, Preparation of budget of all related areas, Preparation monthly MIS (Monthly review of admin), Vendor & Supply dealing, Construction Project - quality and progress reporting, Event Management, Security, Landscaping.
Achievements:
• Successfully managed the accounts of School clients.
• Effectively liaised with senior bureaucrats, technocrats and government agencies
• Actively served as In-charge of handling legal issues of the school and company
• Holds the merit of designing & implementing a process to enhance company’s image in abroad and India via media, Ads, Trade Fairs, etc.
• Recognized for resolving legal problems mutually with concerned parties, without recourse to courts thereby saved time and money.
• Implement effective Administrative Policies & coordinate direct administrative support for the office. Conceptualize and design innovative strategies and ensure the smooth execution of overall tasks assigned by the management.
• Managing, coordinating and resolving Incidents & service requests to drive and improve customer service. Initiating, managing, assigning and tracking of customer reported problems.
• Monitor spare movement and Backlining gaps are escalated to logistics manager/backlining team and escalate.
• Responsible for managing Field Program to schedule field engineers and customer appointments for fault restorations. Reporting progress on customer problem reports to customers.
• Accountable for End to end tracking of incident, service request. Planned and monitored daily Tamil Nadu reports and the same have been shared to principle and TSG on a daily basis.
Notable Accolades:
• Best Chennai Region Performance- Spot Award from RBM, 2009.
• Took the Customer appreciations for most of the incidents in resolving their complaints.
• Conceptualised, implemented specialized solutions for various brands for their brand building, visibility, and other marketing initiatives.
• Worked closely with operations to ensure quality and delivery & creating innovative ideas for association for various brands.
• Made strategic plans & decisions, implementing new business initiatives for new client account acquisitions. Planning, design & ensuring seamless execution of Business Events, Industry Forums & Marketing Activities for clients.
• A key Interface between the in house execution teams & client, ensuring the delivery of Quality Events to guests. Coordinate & liaise with cross functional departments for conceptualizing & managing events while coordinating with the vendors & venue with all Profit Centers for smooth execution of all operations.
• Deployed business development activities & relationship programs via development & deal with allocation of brochures & newsletters to prospective clients & customers.
• Generated lead and handled inquires and Overseeing & managing the reporting, publishing & communication functions.
• Liaise & coordinate with the external various agencies on brand promotion activities for our brand as well as clients.
MAJOR EVENTS CONDUCTED:
• Infosys “My Infinity Award” in Mysore.
• Wipro InfoTech “GSMC Synergy 07” in Mysore.
• Salsa International Fest in Hotel Reegalis in Mysore.
• Golf Club - Golf Audi Tournament in Mysore.
• Mantri Karnataka Premier League (KPL) in Mysore.
• Wipro InfoTech “GSMC Synergy 10” in Mysore.
• Mysore Airport Inauguration with Kingfisher Airlines in Mysore.
• Fashion show fest for Teresina College Mysore.
I have done my MBA in Human Resource and Marketing
I have done my BBM main specialization in Marketing and commerce and advertising