Joanna Gapangada

Receive and validate campaign request from sales representative .
Check and ensure completeness of all required documentation.
Encode and updated Edge 1 for upcoming campaigns.
Secure work order approval to facilitate campaign.
Coordinate with designers to verify proper and correct artwork is provided.
Request designers to format artwork according to campaigns’ required specifications.
Secure approval of artwork from client/sales representative.
Liaise with government relation officers to secure government permit approvals.
Releases work order to inkjet department for printing, production and installation.
Initiate follow-up when necessary to installation team and anticipate priorities to ensure deadlines and delivery are met.
Coordinate with photographers to provide photos of completed campaign.
Prepares PowerPoint photo presnetation of completed campaign for client.
Maintain paper and digital records, ensuring information is complete, organized and easily accessible.
Issue invoice to clients, arrange delivery and file receiving invoice copy.
Collect and collate all invoices from all departments for record and audit purpose.

Manage a very busy telephone communications. Answer and receive all phone-ins Site Access in timely manner.
Validate phone-in Site Access calls and accepts real-time request to mobile sites.
Check and verify approvals for Site Access thru Change Request calendars, trouble ticket system and access approval portal.
Log and encode all approved real-time access into integrated monitoring dashboard for the team information.
Work closely with other colleagues to coordinate workflow, follow-up call to engineer/technician at site for activity completion, update and logout to reach the agreed service level.
Handle and prioritize all outgoing or incoming email / correspondence and forward to concern engineer when necessary.
Handle email access request and process to secure approval on in-house portal.
Receive Acceptance Folder Documentation, check the completeness and provide summary checklist to Acceptance Manager.
Consolidate, prepare and distribute daily report for Change Request on timely manner.
Assist NOC Team-Leader and Manager in other reporting requirements.
Assist and support ShiftLeaders in scheduling calendar pertaining to the rest-day, overtime, vacation leave of all the team members.
Provide support in preparing and collect timekeeping documents of employees, secure approval from NOC Team Leader and NOC Manager. Submit to HRD (outsource agency) for payroll processing.

Greet and welcome guest, visitor and client and direct to the appropriate person.
Manage office communications: Answering phone call, directing calls as appropriate, taking messages and managing correspondence within the appropriate level of priority.
In-charge of day-to-day office operations to run smoothly
Send request to various suppliers for quotations as a prerequisite in arranging a client quotation.
Compose and arrange client quotation, ensuring the accuracy in details and prices.
Support Account Managers in all the presentation materials, portfolio and other documentations.
Take minutes in general meetings as required.
Initiate follow-up when necessary to printers and anticipate priorities to ensure deadlines and delivery are met.
Maintain and update data system for the entire client’s job/project.
Maintain paper records ensuring information is organized and easily accessible.
On a project basis conduct call outs to update database listing to various publications and media agencies, carry out market research.
Ensure prompt deliveries and collection of material by coordination with courier services and suppliers.
Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
Contact facility /repair services if required.
Conduct call-outs to clients to follow up payments.
Accept check payments and ensure payment received is tally with the invoice.
Check client’s payment and encode and update the data into the database.
Issue receipts to clients
Prepare and deposits checks to the bank and other banking transaction such as bank guarantee and encashment.

Attend and assist to day-to-day needs of the Area Commercial Operations Manager.
Prepare monthly reports (Performance Analysis Review) and memos for the manager.
Arrange and organize meeting, conferences with different departments and unit managers/heads.
In the absence of the Admin Officers, I issue and monitor fuel and oil purchase order.
Liaise effectively with internal departments, external organizations.
Maintain an organized filing system of paper and electronic documents.
Handle confidential documents ensuring they remain secure.
Act as coordinator/person of contact with HRD head quarter and area employees.
Entertain walk-in applicant for employment and submit requirements to HRD-HQ.
Collect and ensure all timekeeping documents are properly filled-out and approved by the approving head and officers.
Check individual timecard of all the area employees to ensure accurate reports.
Collate and consolidate timekeeping documents, such as Leave of Absence, Official Business Form, Change of Restday of employees and submit to HRD Head Quarter for payroll processing.
Deal with employee requests regarding HR related issues, rules and regulations and other queries.
Assist on other special events like Christmas party and training.
Maintain and safe keep the area petty cash fund.
Receive, verify and releases the cash advance, reimbursement/liquidation of employees.
Monitor cash released and generate summary report of liquidation from petty cash fund.
Submit petty cash report to Accounting Head Quarter for replenishment.

Welcome subscriber as soon they enter the Customer Center.
Accept and entertain subscribers request, enquiries and complaints through walk-in (face-to-face) and phone-in.
Assist subscriber in completing the request forms.
Verify the completeness and validity of the submitted documents.
Create and update records ensuring accuracy of information.
Issue Service Order thru ICMS (Integrated Customer Management System) to facilitate subscribers’ request.
Follow-up and confirms subscribers request with other concern departments.
Conduct call-out to subscribers to check the services.
Accept cash/cheque payments from subscribers. Edit and post these payments to their respective accounts.
Secure and deposit the payments collection for the day.
Issue Bill Dispute and Adjustment for investigation and issue Accounts Adjustment for subscribers account if approved by Management.
Attend and assist Customer Care Manager as the need arises.
Arrange and organize meeting for Customer Center Supervisors and Customer Care Manager.
Coordinate with seven (7) Customer Centers in the area for restday schedule, vacation leave.
Prepares and consolidate Weekly and Monthly reports from all customer centers in the area.
Monitor and ensure availability of flyers, brochure, promotional materials, customer request forms, stationeries, office supplies at all customer centers in the area.
Assist on other special events like Christmas party and training.
Function as a Local Resource Speaker for CCU in Laguna Area. Train new hired Customer Care Representative to grant access to the AS400 ICMS system of the company.