Total Years of Experience: 8 Years, 9 Months
September 2016
To June 2017
Customer Service/ Sales Representative
at VR Cleaning Services
Location :
United Arab Emirates
Receiving calls from clients, assisting them over the phone. Doing outbound calls and offering the services and closing contracts. Office filling and organizing, making schedules and arrangement for drivers and cleaners.
April 2015
To May 2016
Customer Service Representative
at Sutherland Global Services Philippines
Location :
Philippines
• Answers calls from clients based in US and Canada.
• Attending customer’s concerns by giving them appropriate solutions.
• Helping customers with general product issues, billing questions and basic software troubleshooting via phone.
• Attending customer’s concerns by giving them appropriate solutions.
• Helping customers with general product issues, billing questions and basic software troubleshooting via phone.
October 2014
To April 2015
Email Support Specialist
at Telus International Philippines
Location :
Philippines
• Answering customers concerns via email.
• Making sure of customers safety by monitoring the pickup and drop off location.
• Ensuring that the customer paid the correct fare. Processing refunds for those who are overcharged.
• Making sure of customers safety by monitoring the pickup and drop off location.
• Ensuring that the customer paid the correct fare. Processing refunds for those who are overcharged.
February 2013
To September 2014
Collections Agent
at Microsourcing Philippines Inc.
Location :
Philippines
• Calling Insurances based in California USA on behalf of “claimant’s Attorney”.
• Gathering, entering and securing Claimant’s Information on the system.
• Collecting payments to the claimant’s Insurance Company for the copy service that our company did.
• Making invoices for all the transactions and spreadsheet for collections reports.
• Doing follow ups on unpaid balances by making calls or sending them Demand Letter.
• Dealing with Insurance Adjusters and Employer’s Defense Attorney regarding the settlement of unpaid bills.
• Gathering, entering and securing Claimant’s Information on the system.
• Collecting payments to the claimant’s Insurance Company for the copy service that our company did.
• Making invoices for all the transactions and spreadsheet for collections reports.
• Doing follow ups on unpaid balances by making calls or sending them Demand Letter.
• Dealing with Insurance Adjusters and Employer’s Defense Attorney regarding the settlement of unpaid bills.
January 2012
To January 2013
Administrative Assistant/ Data Entry Clerk
at St. Luke's Medical Center
Location :
Philippines
• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Enters patient’s data (personal information, medical history and diagnosis, Drug intake and prescriptions) by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verifies entered patient’s data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
• Securing patient’s confidentiality by following Hospital policies and procedures.
• Enters patient’s data (personal information, medical history and diagnosis, Drug intake and prescriptions) by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verifies entered patient’s data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
• Securing patient’s confidentiality by following Hospital policies and procedures.
November 2010
To November 2011
Food Attendant/ Waitress
at Developmental Academy of the Philippines
Location :
Philippines
• Take customer’s order.
• Prepare food and beverages.
• Ensure tables are correctly set, side stations are tidy, and side work is appropriately completed, reset tables.
• Handle guest complaints and notify manager on duty immediately.
• Provide timely, pleasant, and polite food and beverage service to guests.
• Greet and Thank guests for dining at the eating place.
• Maintain sanitation of the restaurant including floors, tables, ledges, and counters.
• Maintain awareness with menu and prices.
• Prepare food and beverages.
• Ensure tables are correctly set, side stations are tidy, and side work is appropriately completed, reset tables.
• Handle guest complaints and notify manager on duty immediately.
• Provide timely, pleasant, and polite food and beverage service to guests.
• Greet and Thank guests for dining at the eating place.
• Maintain sanitation of the restaurant including floors, tables, ledges, and counters.
• Maintain awareness with menu and prices.
September 2009
To October 2010
Receptionist
at Tagaytay Highlands Hotel
Location :
Philippines
• Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
• completing procedures when guests arrive and leave
• choosing rooms and handing out keys preparing bills and taking payments
• taking and passing on messages to guests dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• answering questions about what the hotel offers and the surrounding area dealing with complaints or problems
• completing procedures when guests arrive and leave
• choosing rooms and handing out keys preparing bills and taking payments
• taking and passing on messages to guests dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• answering questions about what the hotel offers and the surrounding area dealing with complaints or problems
June 2008
To August 2009
Beauty Consultant/ Sale Representative
at In2It Cosmetics
Location :
Philippines
• Assist the customers in choosing cosmetic products and recommend products which suit the customer’s lifestyle, skin type, face shape, coloring and age.
• Give customers a ‘make over’ by trying the cosmetic products that we’re selling.
• Monitor stock levels and sales, and re-order items when necessary.
• Give a high priority to sales to meet your sales targets.
• Give customers a ‘make over’ by trying the cosmetic products that we’re selling.
• Monitor stock levels and sales, and re-order items when necessary.
• Give a high priority to sales to meet your sales targets.
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