Donna Marie  Apuhin, Residential Sales & Leasing Consultant

Donna Marie Apuhin

Residential Sales & Leasing Consultant

Better Homes LLC

Location
United Arab Emirates
Education
Bachelor's degree, Bachelor of Arts in Mass Communications
Experience
19 years, 6 Months

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Work Experience

Total years of experience :19 years, 6 Months

Residential Sales & Leasing Consultant at Better Homes LLC
  • United Arab Emirates - Dubai
  • My current job since November 2015

-Provide guidance and assist sellers/buyers, landlords/tenants in marketing/purchasing property for the right price under the best terms
-Determine clients’ needs and financials abilities in order to propose solutions that suit them
-Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters to their benefit and ensure a fair and honest dealing
-Perform comparative market analysis to estimate properties’ value
-Display and market real property to possible buyers
-Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
-Cooperate with appraisers, escrow companies, lenders and home inspectors
-Develop networks and cooperate with attorneys, mortgage lenders and contractors
-Promote available properties for rent and sale through advertisements, open houses and listing services
-Remain knowledgeable about real estate markets and best practices

Sales Executive at Aya Business Center LLC
  • United Arab Emirates - Dubai
  • August 2014 to November 2015

-Responsible for making new network in the business.
-Managing a group of property consultants, recruiting and training them.
-Possess excellent customer facing skills and have the ability to make key decision under pressure, demonstrate the ability to consistently achieve required levels of business.
-Giving all essential information to the clients relating to property -----Leasing and Listings and keep confidential the policies of the company.
-Responsible in arranging for viewing and introduce the property to the clients.
-Developed a sincere understanding of customer service, due to my many years of experience in Sales and Client Servicing.

Senior Property Consultant at Instyle Real Estate
  • United Arab Emirates - Dubai
  • December 2010 to July 2014

Job Role :
 Responsible for making new network in the business.
 Managing a group of property consultants, recruiting and training them.
 Possess excellent customer facing skills and have the ability to make key decision under pressure, demonstrate the ability to consistently achieve required levels of business.
 Giving all essential information to the clients relating to property Leasing and Listings and keep confidential the policies of the company.
 Responsible in arranging for viewing and introduce the property to the clients.
 Developed a sincere understanding of customer service, due to my many years of experience in Sales and Client Servicing.

Customer Service Officer at BASF FZE
  • United Arab Emirates - Dubai
  • December 2008 to November 2010

1. Order management: Order Processing and Communication with the customer and proactively follow-up and keep customer(s) informed of progress.
2. Up-selling products and other requirements to ensure maximum business is generated from one client.
3. Generate open order report weekly and forecast future requirement.
4. Build and maintain Customer and price data base for several Business Units.
5. Receivables Management; Monitor customer over dues, ensure timely reminder communication with the customer to resolve any issues preventing settlement.
6. Assist with obtaining market Intelligence data making use of relevant CRM tools.
7. Tier 3 Customers: Take ownership/responsibility for sales process for Tier 3 Customers.
8. Entering Non conformance management: Issues raised by customers on quality of the product, service, etc.
9. Assist with Sales and Market Planning process.
10. Support of inventory management - supply chain management.
11. Serves as a liaison between customers and other suppliers.

Senior Telesales Executive at Emaar Properties PJSC
  • United Arab Emirates - Dubai
  • March 2008 to November 2008

1. Generate sales through telephone
2. Overall knowledge of local & regional projects.
3. Proven record of good relationships with clients.
4. Excellent correspondence skills in English.
5. Excellent negotiation skills.
6. Able to conclude sales deals in timely manner.
7. Conduct regular market research on new project opportunities.
8. Compare a property with similar properties to determine its competitive market price.
9. Review plans with clients, recommending available options and features.
10. Setting up meetings to introduce different developments of Emaar.

Team Coach / Services Supervisor at Globaltech FZ LLC
  • United Arab Emirates
  • October 2004 to February 2008

1 The clients are Uk’s largest mobile phones like Vodaphone, O2, Orange, Tmobile and 3g.
2 The other major client is Primus, Canada’s largest alternative service provider
for consumer long distance.
3 Responsible for handling a team of highly talented Sales personnel.
4 Training of new sales staff on sales aspects of the product and fine-tuning of their existing selling skills.
5 Co-ordinating with the Client and the IT for the Lead Management.
Created techniques of sales with the help of product knowledge and achieving customer satisfaction.

Education

Bachelor's degree, Bachelor of Arts in Mass Communications
  • at University of St. La Salle
  • March 2002

Specialties & Skills

Market Planning
Market Research
Training / Coaching
Production
Materials
customer service

Languages

English
Expert
Filipino
Expert