Sales & Marketing Consultant
Damas Jewellery
Total years of experience :14 years, 6 Months
• Delivering excellent customer service by greeting and providing exceptional service to clients.
• Assisting clients with their queries.
• Suggesting items which is available and matches client requirement.
• Responsible dealing with client complaints.
• Attending trainings to improve quality service and update product knowledge.
• Cleaning showcases & counters and arranging items on displays.
• Taking clients orders, checking availability and requesting from the specific department section.
• Responsible for Workshop Related Issues - transferring repair items to workshop, registering and updating in store system, calling clients for updates and delivery schedules, follows up from workshop.
• Organizing of files.
• Training of new staff.
• Greeting customers who enter the shop.
• Involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Merchandizing, making sure the shop looks presentable and inviting to customers.
• Achieving sales target by using sales technique such as up-selling, cross-selling, informing promotions.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Being responsible for processing cash and card payments.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the look-out for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays.
• Preparing and editing correspondence, reports and documents
• Organizing and coordinating meetings, conferences, travel arrangements
• Distributing minutes of meetings
• Implement and maintain office systems
• Maintaining schedules and calendars
• Arrange and confirm appointments
• Organizing internal and external events
• Handling incoming mail and other material
• Set up and maintain filing systems
• Communicating verbally and in writing to answer inquiries and provide information
• Operating telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greeting visitors entering establishment, determining the nature and purpose of visit, and direct or escort them to specific destinations.
• Coordinate all operating systems including ensuring that telephones, computers,
printers, photocopiers, recycling, etc are kept in good working order, including
maintaining supplies for operating systems and arranging technical support when
required.
• Manage office supplies including making orders and maintaining stationery,
mail supply levels and first aid kit supply.
