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Syed Bakhtiar Ahmed, technical support specialist - it tech support

Syed Bakhtiar Ahmed

technical support specialist - it tech support·TELOX GULF

Kuwait

Bachelor's degree, Information Technology

Work experience

Total years of experience: 6 years, 10 months

technical support specialist - it tech support

February 2021 - July 2026

TELOX GULF

Al Kuwait, Kuwait Hybrid

February 2021 - July 2026

Greetings & salutations,
I possess hands-on experience in resolving technical issues, providing end-user assistance, and ensuring smooth day-to-day operations of IT systems. I am a fast learner, highly motivated, and committed to maintaining a high standard of service and professionalism.
Additionally, I hold a valid Kuwait Driving License, which allows me to travel for on-site support whenever required.

Company industry:
Telecommunications
Job role:
Information Technology

IT Team Leader

January 2021 - January 2024

Telox Gulf

Al Kuwait, Kuwait

January 2021 - January 2024

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

IT Support

January 2021 - January 2022

GulfConsult

Ar Rabiyah, Kuwait

January 2021 - January 2022

Assessed & solved user problems remotely & onsite.
Handled the VIP clients dealing with their requests
and training.
Preparing & Executing presentations in core client
company meetings (International/Local).
Windows OS installation & setup.
Installation & Configuration of PCs & IT devices.
Setting up Email accounts & basic troubleshooting.
Worked on multiple ERP & Dispatcher softwares.
Represented the company in INTERSEC
EXHIBITION

Company industry:
General Engineering Consultancy
Job role:
Information Technology

IT Support

January 2020 - January 2021

Alzahem & Malhotra

Kuwait

January 2020 - January 2021

Company industry:
Trading & Commodity Trading
Job role:
Information Technology

System support

January 2019 - March 2019

Gulf consult

Al Jahra, Kuwait

January 2019 - March 2019

3 months internship as an IT Support.

Company industry:
IT Services
Job role:
Information Technology

Education

Annamalai University

September 2019

September 2019

Bachelor's degree, Information Technology

India

GPA (percentage): 75%

GPA (percentage): 75%

. 2014 - 2017

Annamalai University

January 2017

January 2017

Bachelor's degree, Information

India

Indian English Academy School

January 2012

January 2012

High school or equivalent, Information Technology

Kuwait

Indian English Academy School Kuwait

January 2012

January 2012

High school or equivalent, Business Administration And Information Technology

Kuwait

Indian English Academy School

January 2010

January 2010

High school or equivalent, Information Technology

Kuwait

Skills

Technical Support

Expert

Managerial Skills

Expert

IT

Expert

Team Leadership

Expert

Management

Expert

ERP

Beginner

LEADERSHIP

Beginner

MICROSOFT EXCEL

Beginner

MICROSOFT WINDOWS

Beginner

MICROSOFT WORD

Beginner

MYSQL

Beginner

PROBLEM SOLVING

Beginner

Team Management

Expert

Teamwork

Expert

Microsoft PowerPoint

Expert

Team Leadership

Expert

Promotions

Intermediate

Microsoft Office

Intermediate

Restaurants Management

Expert

Management

Intermediate

IT Technical Support

Intermediate

Desktop Support

Intermediate

Technical Support

Intermediate

CRITICAL THINKING

Intermediate

EMAIL MANAGEMENT

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

NEGOTIATION

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

Managerial Skills

Expert

IT

Expert

Languages

English

Expert

Arabic

Intermediate

Urdu

Intermediate

Hindi

Beginner

Training and Certifications

Certifications
Driving license- Full Clean
Shaoon Visa 18- Transferable

Training
MCSE
British International Academy
MCSA
British International Academy

Hobbies and interests

Cricket,table tennis,Tech enthusiasts