Dora Khalaf

• Achieved Monthly Sales Target ofGroup events and Social Events
• Prepared monthly department achievement presentations
• Monitored Competition through hotel site visits
• Followed up with potential clients through Sales calls
• Applied for event licenses through the Tourism portal
• Maintained relationship with existing and potential clients

• Develop and implement sales operations strategies to support business growth.
• Align sales processes with organizational objectives and goals.
• Oversee the end-to-end sales process, from lead generation to order fulfillment.
• Ensure the accuracy and efficiency of sales order processing.
• Continuously evaluate and improve sales processes and workflows.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Generate and present sales reports to senior management.
• Utilize data to drive decision-making and strategic planning.
• Manage and optimize sales tools and technologies, including CRM systems.
• Work closely with marketing, finance, and other departments to align sales operations with company
goals.
• Conduct performance evaluations and provide coaching and feedback.
• Foster a collaborative and high-performance team culture.
• Oversee customer relationship management processes.
• Conduct regular audits to ensure adherence to processes and standards.

• Conducted site inspection for meetings and weddings.
• Undertook daily administrative tasks to ensure functionality and coordination of targets at hand
• Handled all Walk-in inquires.
• Applied for events licenses through the ADTAwebsite portal
• Prepared monthly presentations,
• Ensured regular, professional, and accurate communication with clients and internal hotel
colleagues
• Coordinate tasks with Managers and Executives.