IT Host / Telephone Operator
Four Points by Sheraton
Total years of experience :4 years, 3 Months
*Building and maintaining customer base through varied and creative activities and customer care strategies.
* Customer service
*Assisting the guest on connecting to the internet
* Troubleshoot pc and laptops.
* Assist the caller on how to troubleshoot and inform them of what seems to be the problem and gave them the solution.
Teleperformance
Pasig City, Metro Manila
Technical Service Representative/Call Center Agent
July - November 2009
Telstra - Bigpond Wireless Broadband
* Building and maintaining customer base through varied and creative sales marketing activities and customer care strategies.
* Develop and deliver informative sales presentations based on customer needs.
* Ticketing and Hotel Reservation
* Tour guide
* Customer service, food and beverage attendant.
* Building good and effective relationship with customer to give the exact need and want of the customer.
International Advanced Diploma in Business and I.T. INFORMATICS Computer Institute Legazpi City April 2005 - May 2007
Bachelor of Communication Arts Major in Audio-Visual Communication Bicol University College of Arts & Letters Legazpi City June 2001 - March 2005 Secondary
Sto. Domingo, National High School Sto. Domingo, Albay June 1997 - March 2001 Elementary
Sto. Domingo Central School Sto. Domingo, Albay June 1991 - March 1997
