Customer Services associate
Qatar Insurance Company
Total years of experience :9 years, 2 Months
• Register motor Claims and help the customers with their issues.
• Effectively resolve customer queries. by providing customers with correct and clear information about the company’s services as per guidelines, and take adequate messages when required;
• Answer all incoming calls and emails, directing them to the relevant departments.
• Managing the incoming couriers and faxes send it to right departments
Handled and resolve customer complaints/inquiries via Call Center System or via mail in a timely and accurate manner by forwarded the ticket issue to the concern department and follow up with them accordingly and escalated priority issues if its need.
•Developed and maintain a positive client relationship by provided routine follow-up customer service calls
•Coordinated Purchases orders with Stock team to ensure the delivery on the time.
•Coordinated Shipment processes, prepared all the documents that related to ship and export the goods ( invoices, Packing list, COO)and prepared CDS monthly reports
Served visitors by greeting, welcoming, directing and announcing them appropriately
•Answered, screened and forward any incoming phone calls while providing basic information.
•Organized the travel arrangement and coordinated meetings, conferences.
•Photocopy, Scanning, faxing, Sending Mails, keeping office area neat and tidy.
Supervised the work of secretarial, clerical and administrative
•Deal with correspondence, new inquiries and customers compliant
•Tracks office supply inventory and approves supply orders and
Bank of Jordan.
in
courses: "in Orouba Secondary School