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Ahmed Mahmoud Rafat Abu Zahra, Strategic Project & Operations Consultant

Ahmed Mahmoud Rafat Abu Zahra

Strategic Project & Operations Consultant·MEDICAL RESORT (PROJECT)

Egypt

Master's degree, Project Management Professional (PMP)

Work experience

Total years of experience: 24 years, 7 months

Strategic Project & Operations Consultant

January 2025 - Present

MEDICAL RESORT (PROJECT)

Cairo, Egypt

January 2025 - Present

• Leading the operational design and business modeling for a fully integrated medical wellness and
rehabilitation resort.
• Developing comprehensive cost structures, staffing models, and operational policies to ensure
independent operation without reliance on external franchises or international operators.
• Aligning healthcare, hospitality, and wellness services within one operational framework to create a
destination-ready medical tourism facility.
• Advising on ownership on investment prioritization, operational phasing, and profitability roadmap.
• Overseeing coordination between clinical design, wellness programming, and guest experience
planning.
Company industry:
Other Healthcare Services

Project Head

January 2025 - Present

ORABI IVF CENTER

Cairo, Egypt

January 2025 - Present

• Managed end-to-end operational restructuring and readiness for international medical tourism
accreditation.
• Designed the IVF operational model covering patient experience, clinical workflows, and financial
sustainability.
• Developed global marketing and contracting framework for international patient acquisition.
• Optimized clinical utilization and staff allocation to reduce operational costs and improve efficiency
metrics.
• Introduced digital monitoring systems for cycle management, reporting, and patient follow-up.
• Directed accreditation readiness processes for GAHAR and Temos; developed and implemented
measurable KPIs and SOPs for all departments.
Company industry:
Medical Clinic

Head of Operations

January 2025 - Present

CAIRO CURE ONCOLOGY CENTER

Cairo, Egypt

January 2025 - Present

• Lead overall operations, strategy, and performance management of a multidisciplinary oncology center.
• Streamlined medical, administrative, and financial workflows to enhance efficiency, patient outcomes,
and service quality.
• Directed accreditation readiness processes for GAHAR and Temos; developed and implemented
measurable KPIs and SOPs for all departments.
• Established medical tourism and rehabilitation programs, expanding patient reach and revenue
diversification.
• Spearheaded business development initiatives focused on integrated cancer care, international referrals,
and digital engagement.
Company industry:
Medical Hospital

Project Head

January 2025 - December 2025

AL-AWATY MEDICAL CENTER

Cairo, Egypt

January 2025 - December 2025

• Leading the full development and operational strategy for Al-Lawati Medical Center, a premium,
Oman-investor-backed multidisciplinary medical facility in Sheikh Zayed City, 6th of October,
designed to serve both local and international patients.
• Developing the complete business and operational model, encompassing 12 multispecialty
polyclinics, 3 dental clinics, IVF, womens health and beauty center, rehabilitation and wellness
services, and diagnostic imaging services.
• Conducting financial feasibility and ROI analysis, including CAPEX/OPEX modeling, revenue
forecasting, and service-line profitability assessment to support investor decision-making.
• Designing functional zoning, clinical workflows, and architectural programming in alignment with
international healthcare standards and Egyptian regulatory requirements.
• Establishing partnerships with regional and international medical operators to integrate advanced
technologies, subspecialty clinics, and telehealth connectivity.
• Developing branding, market positioning, and business development strategy to position Al-Lawati
as a destination center for specialized and wellness-integrated care.
• Leading accreditation readiness framework (GAHAR and Temos) to ensure quality, patient safety,
and international recognition.
• Advising the Omani investor consortium on project phasing, operator selection, and governance
structure to ensure financial sustainability and operational excellence.
• Overseeing coordination between architectural, engineering, clinical, and digital transformation
teams to ensure a unified project execution plan.
Company industry:
Medical Hospital

Healthcare Projects Manager

January 2022 - May 2025

LGA GROUP

Dubai, United Arab Emirates

January 2022 - May 2025

• Lead strategic healthcare projects focused on operational efficiency and patient-centered care,
including digital health initiatives for international markets.
• Managed the development and execution of a telemedicine platform, driving growth through
innovative healthcare solutions and improving access to care for patients both locally and
internationally, resulting in a 40% increase in user engagement.
• Designing and managing Rehabilitation & Wellness Program programs that provide holistic patient
care.
• Designing and managing remote patient monitoring system that provide holistic patient care.
Company industry:
Other Healthcare Services

Healthcare Projects Manager

January 2022 - January 2024

LGA GROUP DUBAI

Dubai, United Arab Emirates

January 2022 - January 2024

• Directed multiple cross-border healthcare development projects across the UAE, Egypt, KSA, and Turkey,
focusing on operational excellence, digital transformation, and medical tourism expansion.
• Led the Medical Resort Project in Abu Dhabi, developing the full operational and business model for an
integrated destination combining luxury hospitality, advanced rehabilitation, and wellness medicine.
• Designed and implemented a Health Tourism Platform connecting healthcare providers across the UAE,
KSA, Turkey, and Egypt, enabling seamless patient referral, international contracting, and global
branding alignment.
• Oversaw the launch of a brand-new Rehabilitation and Wellness Center in Egypt, from concept design to
operational readiness, integrating international rehabilitation standards and digital patient experience
tools.
• Managed the Remote Patient Monitoring Project for a leading UAE medical group, establishing a
connected-care ecosystem that reduced readmission rates and improved chronic disease management
efficiency.
• Developed the Self-Wellness Program and Project Plan, promoting preventive health and lifestyle
medicine through data-driven coaching, wearables, and virtual consultation systems.
• Collaborated with investors and healthcare operators to expand LGAs footprint in next-generation
healthcare assets and digital health solutions.
• Ensured alignment of all projects with international accreditation standards and market-entry
requirements across targeted regions.
Company industry:
Other Healthcare Services

Medical Operations Manager

January 2021 - January 2022

EL MOMAYZ HOSPITAL

Cairo, Egypt

January 2021 - January 2022

• Oversaw operational strategies and project implementation, focusing on compliance and quality
improvement in healthcare services for diverse patient populations.
• Developed and implemented strategic initiatives for medical tourism, increasing international
patient referrals by 20% and expanding service offerings.
Company industry:
Medical Hospital

Medical and Operations Manager

January 2021 - January 2022

Egypt Belarus Orthopedics Care Center

Cairo, Egypt

January 2021 - January 2022

• Managed the development and execution of orthopedic care projects, enhancing service delivery and
patient satisfaction in collaboration with international partners, achieving a 20% increase in
operational efficiency.
• Developed and implemented strategic initiatives for medical tourism, increasing international
patient referrals by 30% and expanding service offerings.
Company industry:
Medical Hospital

Project Operations Manager

January 2021 - January 2022

EL MOMAYZ HOSPITAL

Cairo, Egypt

January 2021 - January 2022

• Oversaw operational strategies and project implementation, focusing on compliance and quality
improvement in healthcare services for diverse patient populations.
• Developed and implemented strategic initiatives for medical tourism, increasing international
patient referrals by 20% and expanding service offerings.
Company industry:
Medical Hospital

Project Operations Manager

January 2021 - January 2022

EGYPT BELARUS ORTHOPEDICS CARE CENTER

Cairo, Egypt

January 2021 - January 2022

• Managed the development and execution of orthopedic care projects, enhancing service delivery and
patient satisfaction in collaboration with international partners, achieving a 20% increase in
operational efficiency.
• Developed and implemented strategic initiatives for medical tourism, increasing international
patient referrals by 30% and expanding service offerings.
Company industry:
Medical Hospital

Cofounder & Chief Operating Officer

January 2019 - January 2022

CONSOLTO EGYPT

Cairo, Egypt

January 2019 - January 2022

• Co-founded a telemedicine platform a medical tourism platform focused on medical tourism,
enhancing access to care for international patients and achieving a 40% increase in user engagement.
• Co-founded an international healthcare service and medical tourism and wellness agency, designing
and implementing comprehensive health tourism strategies, including visiting doctor programs and
ensuring compliance with international healthcare standards, resulting in a 70% significant increase
in patient engagement and satisfaction.
Company industry:
Other Healthcare Services

Medical Operations Manager

January 2020 - January 2021

WHITE COATS CLINICS

Cairo, Egypt

January 2020 - January 2021

• Enhanced clinical operations by optimizing patient pathways and integrating technology to improve
service quality in a startup environment.
Company industry:
Other Healthcare Services
Job role:
Management

& Chief Operating Officer

January 2019 - January 2021

CONSOLTO EGYPT

Cairo, Egypt

January 2019 - January 2021

• Co-founded a telemedicine platform and a medical tourism platform focused on medical tourism,
enhancing access to care for international patients and achieving a 40% increase in user engagement.
• Co-founded an international healthcare service and medical tourism and wellness agency, designing
and implementing comprehensive health tourism strategies, including visiting doctor programs and
ensuring compliance with international healthcare standards, resulting in a 70% significant increase
in patient engagement and satisfaction.
Company industry:
Other Healthcare Services

Medical Operations Manager

January 2018 - January 2020

ASEEL MEDICAL CARE GROUP

Hurghada, Egypt

January 2018 - January 2020

• Developed and implemented strategic initiatives for medical tourism, increasing international
patient referrals by 60% and expanding service offerings. Provided consultancy in designing rehabilitation and wellness programs, focusing on holistic patient
recovery and international best practices.
Company industry:
Medical Hospital

General Manager

January 2017 - December 2017

Ibrahim A. Badran Charitable Foundation

Cairo, Egypt

January 2017 - December 2017

Managed community health initiatives and outreach programs, promoting wellness and preventive
care in collaboration with international organizations.
Company industry:
Non-profit Organization

Medical and Operations Manager

January 2017 - December 2017

Badran Hospital

Cairo, Egypt

January 2017 - December 2017

• Led operational improvements and project management initiatives, significantly enhancing patient
care services and operational efficiency.
Company industry:
Medical Hospital
Job role:
Management

Medical and Operations Manager

January 2017 - January 2017

BADRAN HOSPITAL

Cairo, Egypt

January 2017 - January 2017

• Led operational improvements and project management initiatives, significantly enhancing patient
care services and operational efficiency.
Company industry:
Medical Hospital

General Manager

January 2017 - January 2017

IBRAHIM A. BADRAN CHARITABLE "NGO" FOUNDATION

Cairo, Egypt

January 2017 - January 2017

• Managed community health initiatives and outreach programs, promoting wellness and preventive care
in collaboration with international organizations.
Company industry:
Other Healthcare Services

Marketing and Sales Manager

January 2016 - January 2017

POLYPHARMA

Cairo, Egypt

January 2016 - January 2017

• Developed marketing strategies to promote healthcare products and services, increasing market reach
and visibility.
Company industry:
Pharmaceutical Manufacturing

Branch Manager

January 2011 - January 2016

ALFA MEDICAL LABORATORY

Cairo, Egypt

January 2011 - January 2016

• Oversaw laboratory operations, ensuring compliance with health regulations and quality standards.
Company industry:
Laboratory & Quality Control

Chief Branches Manager

January 2007 - January 2010

TECHNOSCAN RADIODIAGNOSIS CENTERS

Cairo, Egypt

January 2007 - January 2010

• Managed multiple branches, implementing operational best practices and improving patient care
services.
Company industry:
Medical Clinic

Duty Operation Manager

January 2002 - January 2006

Military Production Specialized Medical Center

Cairo, Egypt

January 2002 - January 2006

Led operational management, focusing on quality assurance and patient safety.
Company industry:
Medical Hospital

Duty Operation Manager

January 2002 - January 2006

MILITARY PRODUCTION SPECIALIZED MEDICAL CENTER

Cairo, Egypt

January 2002 - January 2006

• Led operational management, focusing on quality assurance and patient safety.
Company industry:
Medical Hospital

Volunteer

January 2001 - January 2005

Kasr El Aini Cairo University Hospitals,

Cairo, Egypt

January 2001 - January 2005

Company industry:
Medical Hospital

Digital Library IT Clinical Project Manager

January 2001 - January 2003

KASR EL AINI CAIRO UNIVERSITY HOSPITALS

Cairo, Egypt

January 2001 - January 2003

• Managed digital transformation projects, enhancing access to medical resources for healthcare
professionals.
Company industry:
Medical Hospital

Radiodiagnosis Resident

March 1999 - February 2000

Kasr EI Aini, Cairo University Hospitals, Department of Radiodiagnosis

Cairo, Egypt

March 1999 - February 2000

Rotating Intern at Radiodiagnosis Department
Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Education

INSTITUTE

August 2023

August 2023

Master's degree, Project Management Professional (PMP)

Egypt

Rushford Business School

January 2019

January 2019

Master's degree, MBA in Healthcare Leadership & Strategic Management

Germany

RUSHFORD BUSINESS SCHOOL

January 2019

January 2019

Master's degree, Healthcare Leadership & Strategic Management

Germany

MTG

January 2016

January 2016

Master's degree, Certified Medical Tourism Professional (CMTP)

Germany

Cairo, "School of Business Executive"

January 2014

January 2014

Master's degree, Professional PG Diploma in

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

Hospital Management and Operational Excellence

AMERICAN UNIVERSITY "AUC" IN CAIRO, SCHOOL OF BUSINESS EXECUTIVE

January 2014

January 2014

Higher diploma, Hospital Management and Operational Excellence

Egypt

Stanford University

January 2013

January 2013

Diploma, Completed HIS and Telehealth Optimization Course

Egypt

Azhar University

January 2007

January 2007

Bachelor's degree, Master's Degree in Radiodiagnosis

Egypt

GPA (percentage): 84%

GPA (percentage): 84%

of Medicine, Azhar University

January 2007

January 2007

Master's degree, Radiology

Egypt

Faculty of Medicine, Cairo University

January 2000

January 2000

Bachelor's degree, Bachelor of Medicine and Surgery

Egypt

Cairo University

January 2000

January 2000

Bachelor's degree, Medicine

Egypt

Skills

Lean Healthcare
Expert
Lean Healthcare
Expert
Healthcare Marketing
Expert
Healthcare Marketing
Expert
Healthcare Quality
Expert
Healthcare Quality
Expert
Healthcare Information Technology
Expert
Healthcare Information Technology
Expert
Healthcare Strategy
Expert
Healthcare Strategy
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
REHABILITATION
Expert
REHABILITATION
Expert
TRANSFORMATION (GENETICS)
Expert
TRANSFORMATION (GENETICS)
Expert
CERTIFIED HEALTHCARE BUSINESS CONSULTANT CHBC
Intermediate
CERTIFIED HEALTHCARE BUSINESS CONSULTANT CHBC
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
CAREGIVING
Intermediate
CAREGIVING
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERNATIONAL BUSINESS
Intermediate
TELEHEALTH
Intermediate
TELEHEALTH
Intermediate
MEDICAL TOURISM
Intermediate
MEDICAL TOURISM
Intermediate
Punctual, efficient, co-operative, creative, hard worker, self-motivated, and easy going
Expert
Punctual, efficient, co-operative, creative, hard worker, self-motivated, and easy going
Expert
Proven Track Records healthcare/hospital & IT
Expert
Proven Track Records healthcare/hospital & IT
Expert
MEDICAL LABORATORY
Expert
MEDICAL LABORATORY
Expert
DIGITAL TRANSFORMATION
Expert
DIGITAL TRANSFORMATION
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
PROJECT IMPLEMENTATION
Expert
PROJECT IMPLEMENTATION
Expert
PATIENT SAFETY
Expert
PATIENT SAFETY
Expert
Windows operating systems
Expert
Windows operating systems
Expert
Implementation of Computer systems, internal networks, and software installation
Expert
Implementation of Computer systems, internal networks, and software installation
Expert
Hard worker
Expert
Hard worker
Expert
Self-motivated
Expert
Self-motivated
Expert
Co-operative
Expert
Co-operative
Expert
Effective in interpersonal and communication skills
Expert
Effective in interpersonal and communication skills
Expert
All of Microsoft Office Product
Expert
All of Microsoft Office Product
Expert
Professional Management for Egyptian Markets Network KOLs. (Oncology, Hematology, Hepatology, CVS, I
Expert
Professional Management for Egyptian Markets Network KOLs. (Oncology, Hematology, Hepatology, CVS, I
Expert
Effective organizational, scheduling, planning, and Leadership skills
Expert
Effective organizational, scheduling, planning, and Leadership skills
Expert
High orientation with customer requirement satisfaction & brand strategic management process
Expert
High orientation with customer requirement satisfaction & brand strategic management process
Expert
Presentable with Excellent in interpersonal and communication skills
Expert
Presentable with Excellent in interpersonal and communication skills
Expert
12 Yrs. Experience in radiological diagnosis exposing to different varieties of radio-equipment’s as
Expert
12 Yrs. Experience in radiological diagnosis exposing to different varieties of radio-equipment’s as
Expert
Decision Maker, Problem Solving in a complex, multi-functional group, Achievable with High Degree of
Expert
Decision Maker, Problem Solving in a complex, multi-functional group, Achievable with High Degree of
Expert
Ability to develop and motivate staff, to create a trusting, positive, and supportive work environme
Expert
Ability to develop and motivate staff, to create a trusting, positive, and supportive work environme
Expert
Proven Records in Scientific & IT related imaging solutions to enhancement of patient welfare in ver
Expert
Proven Records in Scientific & IT related imaging solutions to enhancement of patient welfare in ver
Expert
Work independently or as a part of international team
Expert
Work independently or as a part of international team
Expert
Advanced Capabilities in Strategic, Big Picture Thinking
Expert
Advanced Capabilities in Strategic, Big Picture Thinking
Expert
Proven Medical/Marketing/Business Development Management Experience as well as Excellent Knowledge o
Expert
Proven Medical/Marketing/Business Development Management Experience as well as Excellent Knowledge o
Expert
CAREGIVING
Intermediate
CAREGIVING
Intermediate
CERTIFIED HEALTHCARE BUSINESS CONSULTANT CHBC
Intermediate
CERTIFIED HEALTHCARE BUSINESS CONSULTANT CHBC
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERNATIONAL BUSINESS
Intermediate
MEDICAL TOURISM
Intermediate
MEDICAL TOURISM
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
REHABILITATION
Intermediate
REHABILITATION
Intermediate
TELEHEALTH
Intermediate
TELEHEALTH
Intermediate
Lean Healthcare
Expert
Lean Healthcare
Expert
Healthcare Marketing
Expert
Healthcare Marketing
Expert
Healthcare Quality
Expert
Healthcare Quality
Expert
Healthcare Information Technology
Expert
Healthcare Information Technology
Expert
Healthcare Strategy
Expert
Healthcare Strategy
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.


Facebook
Facebook
facebook.com/Ahmed.M.Rafat/

X
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x.com/Ahmed_M_Rafat

Languages

Arabic
Expert
English
Expert
French
Beginner

Memberships

Egyptian Scientific Society of Radiology

Member

May 2007

Egyptian Society of Woman’s Imaging & Health Care

Member

September 2008

Egyptian Association for Continuing Medical Education and Development

member

July 2006

MEDICAL TOURISM ASSOCIATION “MTA”

Certified Medical Tourism Professional

January 2020

Training and Certifications

Certifications
Certified Professional in Healthcare Information and Management Systems
Completed HIS and Telehealth Optimization Course
Leading Digital Transformation in Healthcare
Certified Medical Tourism Professional (CMTP)
Professional Training Diploma of Accreditation of Healthcare Organizations
Certified KPI Professional
Project Management Professional (PMP)
International Computer Driving License “ICDL”,
Apr 2002
Professional Postgraduate Diploma in Healthcare & Hospital Management
Oct 2014
Training
Management of Burn Victims Course
Egyptian Medical Syndicate
Basic Surgical and Emergency Skills
Cairo University
Patient Safety Concept and Application
Cairo University
Infection Control Concept and Application
Cairo University
Immediate Life Support “ERC”-
Cairo University
Women imaging course
Egyptian Medical Syndicate in association with Institute of Advanced Medical
Advanced Radiology Imaging Courses (CT, MRI & X-RAY)
Scientific Society of Radiology
Doppler Imaging Course
Egyptian School of Radiology
Ultrasound Imaging Course
Egyptian School of Radiology

Hobbies

  • Community Services
  • READING
  • Swimming
  • SPORTS "Football"
  • Social Events
  • Learning