driss gourram, Store Manager

driss gourram

Store Manager

DEFACTO

Location
United Arab Emirates - Dubai
Education
Master's degree, MMETZ
Experience
8 years, 8 Months

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Work Experience

Total years of experience :8 years, 8 Months

Store Manager at DEFACTO
  • Morocco - Marrakech
  • July 2016 to October 2018

Recruiting, training, supervising and appraising staff
* Setting, Achieving and Maintaining KPI’s)
* Maintaining accurate statistical and financial records.
* Creating and analyzing reports, direct daily reporting to leadership.
* Overseeing pricing, stock control and inventory counting.
* Maximizing profitability and setting/meeting sales targets, including
motivating staff to do so.
* Ensuring compliance with health and safety legislation
* Preparing promotional materials and displays.
* Following the implementation of visual merchandising guides.
* Enhancing Customer Experience by ensuring the highest level of
service is provided all times.
* Full HR lifecycle management including coaching, promoting and
benchmarking.
* Development and optimization of store strategy in line the market
performance and brand’s vision.
* Management of stock levels and making decisions about stock control
following Group procedures.
* Maximazing store profitability by performance development and
opitimizing cost.
* Assisting the Store Manager on daily operations efficiently and effectively
for brand image.
* Achieving store performance on sales, stock management and cost control.
* Coordinating with the line managers and product team for sales strategies
implementation.
* Maintaining good customer service in fast-paced shopping environment.
* Ensuring products are correctly replenished, merchandised and displayed
based on VM guidelines.

Store Manager at CELIO
  • Morocco - Agadir
  • November 2013 to June 2016

•Enhancing Customer Experience by ensuring the highest level of service is provided all times.
•Full HR lifecycle management including coaching, promoting and benchmarking.
•Development and optimization of store strategy in line the market performance and brand’s vision.
•Management of stock levels and making decisions about stock control following Group procedures.
•Maximazing store profitability by performance development and opitimizing cost.

Assistant Store Manager at ZARA
  • Morocco - Agadir
  • March 2010 to October 2013

•Assisting the Store Manager on daily operations efficiently and effectively
for brand image.
•Achieving store performance on sales, stock management and cost control.
•Coordinating with the line managers and product team for sales strategies implementation.
•Maintaining good customer service in fast-paced shopping environment.
•Ensuring products are correctly replenished, merchandised and displayed based on VM guidelines.

Education

Master's degree, MMETZ
  • at IBN ZOHR UNIVERSITY
  • January 2010

High school or equivalent, MMETZ
  • at IBN ZOHR UNIVERSITY
  • January 2010

Bachelor's degree, MMETZ
  • at IBN ZOHR UNIVERSITY
  • January 2010

Specialties & Skills

Digital Performer
Design Development
Digital Marketing
Project Management
Digital Asset Management
BENCHMARKING
COACHING
COST CONTROL
CUSTOMER SERVICE
FINANCIAL
HUMAN RESOURCES
IMAGING
INVENTORY MANAGEMENT
LEADERSHIP

Languages

Arabic
Expert
English
Expert
French
Expert