Total Years of Experience: 8 Years, 6 Months
January 2018
To Present
Part time ICT Trainer
at The-Code Organization
Location :
United Arab Emirates - Abu Dhabi
Teaching young students within The Local Programmer Initiative how to make a game using Kodu game Lab, robots (Ozobot) coding using Blockly Programming language, and building mobile applications using BloxMob platform.
January 2016
To April 2016
IT Helpdesk and Call-Center Agent - Temporary position
at Department of Finance
Location :
United Arab Emirates - Abu Dhabi
Experienced on HP Service Management (HPSM) ticketing system. Provided first-tier technical support and troubleshooting for customers. Assisted customers with their queries and problems by phone and e-mail and responded quickly and effectively to their requests. Followed up customers by calling them back to make sure of the solution. Transferred urgent calls to the required departments quickly and accurately. Maintained relationships of both internal and external customers.
July 2013
To August 2013
Visitor Researcher
at Polytechnic University of Valencia (Universitat Politécnica de Valencia
Location :
Spain
Granted from TEMPUS project to work on research of using Network Coding for improvement of Intelligent Transportation System (ITS) messages delivery.
February 2012
To May 2013
Teaching Assistant
at Yarmouk University
Location :
Jordan - Irbid
Supervised labs in department of telecommunication engineering and conducted exams. Assisted in marking home-works and quizzes.
October 2010
To March 2011
IT / Telecom Technical Engineer Trainee
at Jordanian Telecommunication Group (Orange)
Location :
Jordan - Irbid
Supported customers with different kinds of digital services like ADSL, Leased Lines, ISDN, and ATM. Maintained a level of knowledge in optical fiber, optical fiber preparation, and optical communication testing. Repaired and tested SDH/PDH equipment, with electrical and optical fiber interfaces and related multiplex systems. Conducted installations, measurements and adjustments of Antennas. Installed, configured, maintained network services, equipment and devices. Managed system back-up and restoring accurately.
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