duaa thawabi

Administrative Assistant at naufar

• Qatar - Doha
• My current job since April 2014

Customer Relations Officer at TechnoQ Qatar Electronics Systems

• Qatar - Doha
• April 2009 to September 2011

1- preparing for any internal event
2- preparing the management daily agenda
3-apply customer loyalty program
3- apply the Preventive/Correction action
4-Apply and monitor the Customer feedback system
5- investigate the cause of any received complaint
6- follow up until the complaint is solved, and the client is satisfied
7-keep the management updated with monthly reports

Administration Assistant at Qatar Petroluem (QP)

• Qatar - Doha
• March 2008 to March 2009

1- Type Correspondence, reports and other document
2- Review and Edit reports as required
3- Maintain hard copy and electronic file system
4-Record minutes of meetings take approval on them and distribute them to the concern person
5-Assist with preparation of the presentation materials
6- Arrange travel schedule and reservations
7- prepare and confirm the meeting agenda
8- handle incoming and outgoing electronic communications

Reservation and Ticketing supervisor at Qatar Airways

• Qatar - Doha
• July 2000 to October 2007

1/ Handle customer requirement/request professionally on a daily basis
2/ Assist Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.
3/ Supervise staff and ensure quality of work meets the Airline standard on daily basis..
4/ Prepare daily/monthly sales report..
5/ Handle VIP customer and VIP counters..
6/ Managing the Group bookings, ticketing stocks and machines
7/ Daily monitoring of time limits/ seat confirmation/ schedule changes and informs the concerned persons about any alarming situations.
8/ Guide and support staff and keep them updated with relevant changes in the industry and QR products (fares/procedures and destinations).