Duha Afandi

Build and maintain strong, long-term relationships with exhibitors
Provide timely communication and support before, during, and after events inquiries, ensure

Act as a passionate advocate for the clinics mission and values, ensuring a consistently positive
brand image.
Collaborate with the marketing team to create engaging content (photos, videos, testimonials)
for the clinics social media and website.
Assist in the execution of local marketing campaigns and promotional activities to drive patient
leads.
Build strong relationships with new and existing clients.
Conduct service demonstrations and answer client questions to overcome objections.
Engage directly with clients to generate high-quality leads and drive sales.
Collaborate with the marketing team to brainstorm, plan, and execute marketing campaigns and
strategies

Assist customers with product information, order status, and troubleshooting issues.
Maintain a deep understanding of our products and services to provide accurate
information.
Resolve customer complaints efficiently and effectively, ensuring customer satisfaction.
Document customer interactions and maintain accurate records in the CRM system.
Collaborate with other departments to address customer needs and improve service
quality.
Provided exceptional customer assistance, guiding them through the sales

Identify customer needs and recommend appropriate solutions.
Meet or exceed sales goals and targets set by the company.
Follow up on leads and close sales in a timely and efficient manner.
Maintain up-to-date knowledge of products, services, and promotions.
Build and maintain strong relationships with customers to encourage repeat business.
Provide personalized service to meet the specific needs of each customer.
Handle escalated customer issues and collaborate with other departments to resolve
complex problems.

Prospecting and lead generation: Identify and research potential customers Respond to
Inquiries and answer customer questions via phone, email, chat, or in person regarding
products, services, and policies.
Resolve Issues: Identify and resolve customer concerns, complaints, or service
disruptions in a timely and efficient manner.
Provide Product Information: Explain product features, benefits, and usage instructions,
ensuring customers make informed decisions.
Follow Up: Ensure customer satisfaction by following up on inquiries or complaints and
providing updates as necessary.
Maintain Knowledge: Stay updated on product offerings, services, and company policies
to provide accurate information.
Collaborate with Other Teams: Work with other departments (e.g., sales, technical
support) to Address complex customer needs and ensure smooth resolution.
Upsell and Cross-sell: Identify opportunities to suggest additional products or services
that may enhance the customer experience