Dula Al Hendi

Providing proactive support to Sales Team in all activities related to Technical
Projects.
▪ Supervising day-to-day activities of Sales Support Associate, delegating tasks relevant
to the position’s scope of work and ensuring output quality.
▪ Managing and measuring Sales Support Associate performance, providing needed
help for her to conduct needed tasks.
▪ Advising potential clients on raw materials and ingredients which can enhance their
products.
▪ Working on LAB experiments for food and cosmetics projects.
▪ Working on Salesforce CRM system.
April, 2016 - April, 2018 TARGET CHEMICALS EST (Amman - Jordan)
Project Implementation Supervisor
▪ Initiate communication with the supplier for any new sample request under sales
team supervision.
▪ Maintain a feedback loop between the sales team and the supplier until project is
approved by the client or the project is killed.
▪ Support sales team in all tasks and activities related to sampling and technical
 projects, providing technical know-how when needed.
▪ Create a “Project Sheet” for each requested sample for tracking purposes.
▪ Update CRM following all client-related sampling / technical project activities.
June, 2014 - Jan, 2015 TARGET CHEMICALS EST (Amman - Jordan)
Customer Services for Food Industries
▪ Create and update customers database (CRM) with all required information.
▪ Organize customers shipments and follow up with the suppliers on orders and
samples.
▪ Track trials in cooperation with sales team and assure update on expected orders.
▪ Understand sales process from potential to project closure, and networking to
utilize correct resources.
▪ Organize laboratory samples and materials.
▪ Revise company sales and purchases and compare them with the actual numbers.
▪ Monitor customer forecast versus actual orders and provide statistics on sales
performance per customer.

Amman - Jordan)

Editing video scripts about supplements.
▪ Providing nutritional information about nutritional supplements.