Retail Operation Assistant at Burberry Qatar, Luxury Goods & Jewelry
Burberry
Total years of experience :13 years, 10 Months
Coordinating with main HUB & logistics department for the smooth shipment receiving & dispatch according to company procedure.
Receiving & verification of shipments (incoming goods in store) report for any Excess, Shortages & damages.
Investigation on root cause of Negative sales and rectify the issue & resolve on the spot.
Investigate stock discrepancies related with purchase data, transfer data, stock OH data, & sales data.
Supporting the effective control of all BOH activities / operations to drive operational excellence and enhance the luxury’s experience delivered to the FOH sales team.
Supporting & informing to FOH sales team about upcoming goods of information by generate the report from the system along with product image & article/item details.
Perform after sale service activities such as taking items to repair in charge from the sale staff, contacting repair centers, organizing item shipment to repair centers, following up on item repair status etc. providing prompt information to sales staff.
Responsible for half-yearly and annual inventory count & investigate for discrepancy variance.
Tracking and control current inventory accuracy level performing by surprise cycle count checks and reconciles physical count with system generated reports.
Staff uniform issue and process for stock adjustment in the system.
Ensure that high standards and effective operations of the BOH are maintained, including proper VM organization manner and accessibility of merchandise by style (article), gender color and size.
Item returned by clients via digital sale (e-commerce) coordinate with suppliers and transfer back to main HUB (UK.)
Perform tagging activities related to all items have price tags as well as product receiving to reprising.
Raise any creative ideas & communicate with store manager & take appropriate action in a sensitive and timely manner.
Coordinate with qatar ministry of interior/mall management & local supplier team for the all-store maintenance issues related activities.
Follow up on all packaging reorders with supplier.
Preparation of any specific report require by the regional/operation and store manager.
Space management for fast moving and slow-moving stocks and uphold location for upcoming shipments.
Maintain efficiency and accuracy of stock availability for the smooth operational flow.
Manage & maintain all division/subsidiaries of inventory accuracy as well as inventory documentation according to company procedures.
Ensuring that goods received properly synchronized in the system & communicate with procurement & warehouse department.
Warehouse shipment receiving and verification to shipment shortage/excess and damaged goods.
Prepare the concept report by articles wise to see which article/product/brand/season/division/gender are allocated in stores.
Coordinate with retail stores/warehouse for the internal branch transfer (IBT) in/out.
Checking daily sales report and coordinate with DC warehouse Manager for the daily replenishment order.
Coordinate with warehouse for the new seasonal shipment arrival in warehouse and quick allocation to retail stores before launching dateline.
Prepare daily, weekly, monthly, quarterly, and yearly reports according to company requirements.
Consolidate and prepare the stocks reports for the promotion sale/seasonal offer sale and big sale.
Prepare the top 100 articles sales report and top 100 sales thru reports every 15 days to know which brands/articles/divisions/genders and categories are performing well during that period.
Plan and perform stock count for retail stores & warehouse.
Audit task related to stock discrepancy & investigation.
Periodically stock conduct reviewing each brand analyzing the sales of fast & slow-moving/obsolete stock and take the necessary action.
Conduct necessary adjustments and disposal with the necessary documentation (i.e., Approval, write-off) Prepare and process inventory documentation according to company procedures.
Monthly Inspection to damage goods and divided into necessary damage categories and take the necessary action.
Checking negative item sale in retail stores & verify the issues & resolve them on the spot.
Communicating with all sections (departments) for providing inventory accuracy in order to best customer service.
Ensure that stock is accurately located by batch numbers and use of dates
Perpetual Inventory counting and reconciliation of stock on cyclical basis
Periodically reviewing slow moving/obsolete stock and taking necessary actions.
Planning daily flow of deliveries and ensuring necessary resources available
Weekly Inspection of damaged and expired items before disposal.
Maintaining a record of appropriate data in excel format.
Selecting space for allocation and arranging goods to be place in the designing areas.
Checking and inspecting goods received and ensuring they are of accurate quantity type and acceptable quantity.
Performance activities on different modules of warehouse management system ERP ILS /WMS, Manhattan Conveyor technology system
Developing optimum layout of warehouse to maximize picking productivity and storage density.
Receiving checking and storing incoming goods in the store.
Inspecting goods received and ensuring they are of accurate quantity.
Keeping record issue of supplies and equipment and compile records of supply transactions and keep the record & to report manager needed.
Maintain weekly or monthly cycle counts of all stocked items and compile stock reports on a daily, weekly, and monthly basis and keep the record.
Maintain excellent Housekeeping ensure that all work areas are clean and well maintained.
Issue Items (Some Limited) according to LIFO (last in first out) and FIFO (first in first out) method.
Investigation of error, damage, shortage, and excess report to line manager and source as well.
Inspect deliveries for damage or shortage/excess & raise discrepancy report for the discrepancies found during receipt/ inspection goods.
Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control
Ensure before storing goods keep the properly designed area with categories wises.
Checking daily nearby date expire goods and inform to manager.
School Leaving Certificate on 2003 (Government of Nepal) Intermediate +2 passed from Janta H.S. School Manari Nawal parasi, Nepal, 2005. Bachelor's degree Business Administration & General Management from Birendra Multiple University Bharatpur, Chitwan-Nepal. 2008
