Customer Service Assistant
UNIMED
Total years of experience :7 years, 3 Months
• Provided excellent customer service at all times
• Assisted customers with finding suitable products
• Maintained a friendly manner and calm, positive demeanor when handling complains
• Performing task like introducing and promoting special products to clients as per their requirements.
• Took inbound calls, dealt with questions efficiently and effectively
• Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
• Assisted in training new members of staff
• Worked to ensure all individual and team targets were met
• Developed a number of incentives for team members to achieve targets
• Respond to questions and concerns about service, and escalate calls appropriately.
• Consult with customers to evaluate needs and determine best options.
• Counsel customers on options for service packages.
• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.