IT Manager
Mobilitop
Total years of experience :9 years, 4 Months
Oversaw a team of professionals to ensure efficient day to day IT functions as well as IT strategy and project management
• Project management to implement a new ERP system, including hardware and software preparation, testing phase, and data migrating from the old system
• Implemented and administered backup and disaster recovery plans
• Installed and maintained a wide range of network equipment, including Cisco VOIP network with an open source call recording software
• Ensured secured and up to date network infrastructure, by creating and implementing policies, and monitoring compliance
• Identified and advised management on optimal infrastructure improvements
• Troubleshoot various IT issues, find and apply solutions, collaborate with staff and vendors to resolve complex problems.
• Implemented, upgraded and managed CCTV solution
Oversaw the smooth IT function for an educational institute with around 3300 students, 160 users, 10 computer labs and 1 library
• Revamped and integrated school-wide IT systems, software and hardware, while ensuring business continuity through data availability and security
• Leaded development of new school software’s modules to speed up the business process, minimize errors, and consolidate data
• Built and rolled out a new school website and integrated online school management system, to allow effective communication between students and teachers
• Effectively implemented VMWare products to benefit from server’s resources and achieve cost reductions
• Implemented Endian UTM to secure the Internal Network, and enable VPN access
• Implemented, configured, and secured a new virtual private Linux web server to host the online school system and website
• Implemented and managed Internet guest hotspot solution based on Mikrotik RouterOS
Managed a team of developers to build out of 3 products with on time and on budget delivery:
• Online School Management System: publish and manage school’s data with several user’s roles, such as main admin, agenda admins, teachers, students, and parents
• Sales Order Generator Android application: allow salespeople to show product catalog, place orders directly, and sync data with the head office
• Customer Feedback Android application: capture customer feedback with admin panel and email notification
Advised management on IT solutions that will best help the organization to grow and perform more efficiently. Oversee projects end to end from design through to completion.
Contributed to a 12% sales increase by:
• Managed project to develop a new software for the Motorola handheld barcode scanners, and integrate these machines with the ERP system, to ensure the most accurate inventory count
• Implemented solution to provide secure access to data anywhere, anytime including ERP software, email, and phone system (VOIP), allowing the sales team to perform more accurately and more efficiently
• Ensured continuous services by configuring and implementing industry-leading IT equipment for the retail branches and warehouses
• Assessed and implemented the most appropriate and feasible security, monitoring, and backup/disaster recovery solutions
Provide hands-on support for various technologies
• Promoted after 3 months from IT Senior engineer to IT supervisor, and provided remote technical assistance to customers
• Transformed the passive call center to an active technical assistance center
• Merged the assistance center with the dispatching department, possessing a proven ability to administer and control the operations
• Managed a team of 7 IT senior engineers to handle technical issues that could not be resolved remotely, like hardware issues
• Achieved operations cost savings of 15% by solving IT issues remotely
• Helped to increase revenues by 10% through higher customer services partly attributable to excellent in technical and customer service / IT helpdesk skills
• Supported products such as Cyberoam UTMs, HP servers/switches, Cisco and Microsoft
• Established Cisco networking division within the solutions department, acted as a network and pre-sales engineer
• Designed, tested, implemented, and serviced networks and unified communications solutions. These solutions were based on a range of Cisco products
• Fujitsu certified support and systems engineer involved in projects based on Fujitsu servers as the RX 300 S4, S5 and S6
• Participated in projects to convert many datacenters from physical to virtual (P2V)
• Implemented and serviced software like Microsoft Windows and exchange server, VMware, and Symantec
• Designed, implemented and serviced security solutions including firewalls, antivirus, backup and disaster recovery
3 years Technical university degree, in operating systems and networks.
Three years high school with scientific concentrations.