Erica Alyssa Panaligan

Receptionist-Secretary,Administrative Assistant at Controlite Integrated Systems

• United Arab Emirates - Dubai
• My current job since September 2023

Job Description / Duties and Responsibilities:
• The Admin assistant is primarily responsible for providing clerical, administrative andtechnical support to the Entire Office.
• Act as the frontline staff of Corporate Office and Channels all concerns.
• Complete all required documentation and work as per the Integrated Management System requirement
• Any other duties as may be agreed from time to time.
• Inventory all the stocks and Replenish if needed.

Business Owner at Restaurant

• Philippines - Manila
• October 2022 to April 2023

Operation Assistant/Documentation at Trustme Shipping Corporation

• Philippines - Manila
• March 2022 to October 2022

Job Description / Duties and Responsibilities:
 Processing of all documents, invoices, payments, booking of hotels regarding Crew Change On signers and Off signers,
 Loading of Cargo and Discharging Cargo
 Coordination and organization of sea freight operations.
 Handling different types of shipments: FCL, LCL, Consol, etc.
 Assisting customers with shipping requirements in terms of import formalities.
 Ensuring no mistakes and/or misunderstandings during verification of HB/L before releasing cargo under different types of bills of ladings
 Constant monitoring while ensuring the proper setting of milestones/status codes under 100% Data Quality.
 Strict meeting of in-time receipt of correct and sufficient documents
 Archive documentation into job file before vessel arrival
 To take charge of the coordination work for all outgoing shipments based on customer allocation
 Ensuring smooth flow of export and import operations relating of FCL sea freight shipments
 Sourcing of containers and vessel space for FCLs based on customer requirements
 Negotiates with different service providers to get the lowest price, confirm the charge, and make the payment done
 Liaise with internal parties: Customer Service and operation team for proper loading and delivery.
 Coordinating with external parties: truckers, shipping lines etc. to ensure smooth delivery
 Checking of vessel berthing and schedules as well as updating of booking forecasts
 Follows shipping status, inputs and updates shipping documents in the system in a timely manner
 Manage shipping related enquiries from internal / external customers
 Trouble shoot operational issues encountered internally and externally
 Customize logistics solutions for customers, where needed

Corporate Office Assistant at General Santos Doctors Hospital Inc.

• Philippines - General Santos
• September 2020 to January 2022

Job Description / Duties and Responsibilities:
 The office assistant is primarily responsible for providing clerical, administrative and technical support to the Corporate Office.
 Act as the frontline staff of Corporate Office and Channels all concerns to Executive Assistant to the President.

Customer Coordinator (Clients Services Clerk), Receptionist-Secretary, Administrative Assistant at EMIRATES SERVICES LLC

• United Arab Emirates - Dubai
• April 2018 to January 2019

Job Description/ Duties and Responsibilities:
 Greets the Clients and answered busy multi-line phone system and referred callers as appropriate, as necessary.
 Respond swiftly and courtesy to customers complaints and inquiries.
 Capture customer’s information, including addresses and phone numbers, for future follow up.
 Build rapport with customer through friendly, engaging communication.
 Doing marketing thru phone calls and emails.
 Documentary filing and typing entry data.
 Knowledge of sales invoices and record all invoice to update.

Store Sales Assistant at Kenstand Philippines INC

• Philippines - Manila
• December 2016 to April 2017

Job Description / Duties and Responsibilities:
 Interact with customers and clients face to face and give what they are looking for.
 Maintain awareness of inventory that is available to the store.
 Prepare daily report weekly, monthly, and monthly records.
 Control stock level based on forecast for the season.
 Provides good customer service.
 Merchandizing and replenishment of products.

Store Associate at Fast Retailing Philippines Robinsons

• Philippines - Manila
• August 2016 to December 2016

Job Description / Duties and Responsibilities:
 Inventory of Stocks.
 Customer Service at Sales Floor.
 Check the Sales Target Day to day.
 Checking Stocks availability.
 Check the details of clothes at Stock management.
 Replenishment.

Data Entry at Accenture

• Philippines - Mandaluyong City
• September 2015 to June 2016

Job Description / Duties and Responsibilities:
 Workflow Management
 Accuracy of Data
 Make necessary changes or corrections.
 Maintaining Extreme Confidentiality.
 Check the details of Resource at IQN.
 Check the Detailed of Tickets to ramp down.
 Extract Different Reports.
 Operations Helpdesk

General Clerk at PUREGOLD PRICE CLUB INC. (Head Office)

• Philippines - Manila
• May 2014 to June 2016

Job Description / Duties and Responsibilities:
 Automated Replenishment Maintenance (ARM).
 Compute and Analyze the Data of different supplier.
 Analyze the Sales based on the Sales Performance per category.
 Extract different supplier in different buyer.
 Enlist new supplier for the company.
 Prepare Merchandising Report and Data used for Business Review.
 Controls the distribution and replenishment of stocks.
 OOS Validation
 Encoder in JDA System Program