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ebraam سمير, assist floor ,trainer, senior csr

ebraam سمير

assist floor ,trainer, senior csr

xceed contact center

البلد
مصر - القاهرة
التعليم
بكالوريوس, accountant
الخبرات
14 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 4 أشهر

assist floor ,trainer, senior csr في xceed contact center
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ يناير 2010

assisting agents at the operation floor + training agents.
Working as senior assist floor& senior trainer at XCEED Company for (DU ACCOUNT) "EMIRATES TELECOMPANY".

الخلفية التعليمية

بكالوريوس, accountant
  • في Ain shams University
  • يوليو 2009

-i have my Bachelor's certification with grade " GOOD " for all the four years also i have had many courses as a smart student like " customer service skills,Call center skills , analytical skills course" all from the, INFOSYS + IBM + Information technology institute. - i was a language school student. - i have many courses from american university of cairo egypt.

Specialties & Skills

Training
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Shared Service Center
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Customer Education
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Call Center Development
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 “Customer service” skills course from information technology institute.
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Call center skills” course from information technology institute.
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 American English course from the American university at cairo egypt, , “Call center skills” course
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 I.T.I A certificate accredited from (IBM, INFOSYS, ministry of high education & ministry of commun
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 I.C.D.L CERTEFICATE.
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اللغات

الانجليزية
متمرّس
العربية
متمرّس

العضويات

XCEED
  • senior assist floor + trainer
  • January 2010

التدريب و الشهادات

Call center skills Analytical skill course Customer service” skills course (تدريب)
معهد التدريب:
I.T.I (information technology institute ).
تاريخ الدورة:
January 2010
Call center skills” course “Customer service” skills course Analytical skill course (تدريب)
معهد التدريب:
INFOSYS
تاريخ الدورة:
February 2008
English course , management course (تدريب)
معهد التدريب:
american university at cairo egypt
تاريخ الدورة:
May 2009
Call center skills,Customer service” skills course , Analytical skill course (تدريب)
معهد التدريب:
IBM
تاريخ الدورة:
January 2008