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Ebtisam Darwish , Customer Relations Officer

Ebtisam Darwish

Customer Relations Officer·AW Rostamani Group

United Arab Emirates

Bachelor's degree, Management

Work experience

Total years of experience: 8 years, 1 months

Customer Relations Officer

May 2018 - Present

AW Rostamani Group

Dubai, United Arab Emirates

May 2018 - Present

Managed front desk operations and welcomed customers professionally, ensuring smooth daily
reception flow.
Coordinated daily service appointments, confirmed vehicle availability, and maintained accurate
scheduling records with zero reported booking errors.
Arranged replacement vehicles for service customers and followed up on returned.
Served as the main communication point between customers, service advisors, and management to
resolve concerns efficiently.
Handled high volumes of phone inquiries regarding service progress, vehicle readiness, and appointment
updates with clear communication.
Supported reception operations from A to Z, including maintenance follow-up.
Maintained 100% accuracy in appointment coordination and customer follow-up throughout the reporting
period.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Education

Hamdan Bin Mohammed Smart University

January 2028

January 2028

Bachelor's degree, Management

United Arab Emirates

alraya high school

January 2014

January 2014

High school or equivalent, high school

United Arab Emirates

Skills

COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
Intermediate
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
SERVICE MANAGEMENT
Intermediate
SERVICE MANAGEMENT
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
IELTS Certificate

Hobbies and interests

reading