HR Assistant
Tornado Group
Total years of experience :17 years, 9 Months
Responsibilities:
• Handles day to day personnel issues with employee head count of 1, 600.
• Handles employee's company concerns and requests such as preparation of salary certificates, leave application and answering employment queries.
• Responsible in opening 201 files and making sure it is up to date.
• Safeguard employee engagement by organizing activities and tasks such as conducting orientation, surveys and having clear internal employee communications.
• In charge of employee's insurance application and cancellation
• In charge of recruitment process:
a. Maintain updated CV databank.
b. Conduct initial phone interview to shortlisted candidates. Responsible in sending invite letters and regret letters to applicants.
c. Prepare appointment letter and orient newly hired employees of documents needed to process their VISA.
d. Ensure timely processing of employment's requirements such as medical examination, contracts and EID application.
e. Issue necessary disciplinary letters and prepare other correspondences.
• Six years of technical support and help desk experience providing outstanding support to consumers of laptops, Internet, tablets and mobile.
• Worked with top BPO companies such as Teleperformance, 24/7 Philippines and Convergys.
• Worked with Time Warner Cable USA, Verizon USA, Toshiba laptops and tablets and Optus Telecommunication Australia.
Responsibilities:
• Troubleshot Internet related issues such as modem and router connectivity. Familiar with dynamic and static IP Address.
• Assist out of the box set up connection over the phone.
• Troubleshot laptop and tablet issues such as Internet connectivity, anti-virus uninstall and reinstall, non-working drivers, uninstall and reinstall applications and system backup and restore.
• Assist in full system recovery of laptops.
• Assist in troubleshooting Android running tablets.
• Trained and worked for telecommunication company and troubleshot signal and handset issues. Handsets include Nokia, Samsung, iPhone and Blackberry.
• Used at least 15 to 20 tools to execute job properly.
• Handled overall assembly area operations.
• Supervised daily production, ordering of materials and scheduling of workers.
• Assisted in employee's performance evaluation.
• Performed time study and suggested improvements such as layout of workers and material process.
Polytechnic University of the Philippines Course: Bachelor of Science in Industrial Engineering