Associate
Markavip
مجموع سنوات الخبرة :10 years, 5 أشهر
* Answers calls from the drivers; provides answers to their inquiries like alternative
contact number of the customer, modified invoices, sudden change of location, etc.
* Troubleshoots all the problems from the orders like switched invoices, wrong item
purchased, delayed delivery, urgent delivery, customer’s store credit.
* Resolves cases received from the support unit and call center such as complaints
regarding defective items, re-scheduled date, hold or cancelled orders, and payment
issue, etc.
* Arranges the pick-up for drivers for customer’s return orders, receives, records, and sends
the reports to the inventory department.
* Receive orders and send out for delivery.
* Make sure that all the shipments will be delivered.
* Interfaces with customers, demonstrates the items’ features, advantages and benefits.
* Answers questions relating to products and all other issues and concerns.
* Evaluates customer’s potential product needs and makes appropriate recommendations.
* Effectively communicates and demonstrates a high levelof comfort selling company
products..
* Meets and exceeds sales goals within the guidelines established by the local market.
* Interfaces with customers, demonstrates the items’ features, advantages and benefits.
* Answers questions relating to products and all other issues and concerns.
* Evaluates customer’s potential product needs and makes appropriate recommendations.
* Effectively communicates and demonstrates a high level of comfort selling company
products..
* Meets and exceeds sales goals within the guidelines established by the local market.
* Checks invoices against service requests and verify invoices
* Monitors incoming supplies for quantity and quality
* Processes logistics requests from various management sources
* Manages paperwork associated with shipping duties
* Interfaces with vendors and clients to ensure proper delivery of shipment