Customer Services
BBAC Bank
Total years of experience :7 years, 4 Months
• Account Management: this includes opening and closing accounts, processing transactions, and maintaining customer records
• Transaction Processing: this includes processing checks, deposits, and wire transfers.
• Answering customer questions about banking products and services
• Resolving customer complaints
• Providing financial advice and education
• Cross-sell and promote banking products and services
• Preparing offers and monitoring them through the execution
• Receiving and recording customer feedbacks on services, quality, correct and effective communication between the production and service departments
• Working on implementing ISO 9000 International Organization for Standardization certification program, to help explain information obligations and objectives for department employees