Manager – Training, Quality and Operations
Training Plus Institute (TPI)
Total years of experience :15 years, 4 Months
I manage and mentor a team of training and operations staff to ensure the effective and efficient delivery of programs and business operations. My responsibilities include developing and implementing comprehensive training and operational plans, procedures, and standards to align with company objectives. I coordinate with external vendors and internal stakeholders to ensure the successful implementation of training and operational initiatives.
In addition, I am actively involved in developing and maintaining key metrics to measure training and operational success, identifying areas for improvement. I design and implement effective quality control processes to ensure accreditation compliance and the delivery of high-quality training and services.
Furthermore, I collaborate with senior management to ensure the strategic alignment of training and operational plans with organizational objectives. This involves working closely with key stakeholders to drive overall success in training and operational functions.
I played a pivotal role in the development and maintenance of HR programs, procedures, and policies, ensuring strict adherence to both local and international regulations. My responsibilities extended to the coordination of employee benefits, payroll, and meticulous management of personnel records.
Furthermore, I demonstrated my commitment to regulatory compliance by actively developing and implementing quality and safety standards and procedures. This involved conducting internal audits of policies, procedures, and documentation, ensuring alignment with established standards.
I provided crucial administrative support to executive-level staff, acting as a liaison between staff members and management. My role also included supervising, training, and evaluating staff members, contributing to their professional development and overall effectiveness.
Additionally, I successfully cultivated and maintained relationships with external partners and vendors, enhancing collaborative efforts and supporting the organization's operational needs.
These experiences have equipped me with a comprehensive skill set, including regulatory compliance, internal auditing, administrative support, staff management, and stakeholder relationship management. I am confident in my ability to contribute effectively to your team's success.
In my role as the webmaster, I took charge of maintaining the company website and spearheading various marketing initiatives. This involved implementing strategies to enhance the online presence and visibility of the organization.
Additionally, I handled Accounts Payable responsibilities, efficiently managing expenses related to travel, accommodation, and miscellaneous items.
I demonstrated my project management prowess by successfully overseeing a variety of projects and accounts. This included coordinating and directing activities to align with both client and organizational objectives. I developed and implemented effective processes for tracking and reporting on project deliverables, ensuring transparency and accountability.
Negotiating and managing contracts with vendors, suppliers, and subcontractors was a crucial aspect of my responsibilities. This involved cultivating strong relationships with external partners to facilitate seamless project execution.
Furthermore, I was entrusted with managing other projects as directed by the Managing Director, showcasing my adaptability and capacity to take on diverse responsibilities.
My experiences in web management, project coordination, financial oversight, and contract negotiation position me as a well-rounded professional capable of contributing to the success of your organization.
In my role, I took on the responsibility of meticulously overseeing inventory management for both our retail and professional product lines. This included implementing effective strategies to optimize inventory levels, ensuring product availability and minimizing shortages.
A significant aspect of my role involved maintaining consistent and active communication with our central purchasing department and various suppliers. This communication was integral to facilitating purchase requisitions, ensuring timely restocking, and fostering strong relationships with suppliers.
My attention to detail in inventory management, coupled with proactive communication with internal teams and external suppliers, contributed to the smooth operation of the supply chain and the overall success of the organization.
In my role, I systematically collected and analyzed various expenses, encompassing manpower, equipment, subcontracts, and other resources. This involved providing up-to-date and comprehensive cost information to support informed decision-making.
On a monthly basis, I conducted accounting and reconciliation procedures for all financial transactions, managing payments to suppliers, subcontractors, and personnel. I maintained a meticulous record of all invoices related to material purchases and generated detailed reports to keep financial documentation well-organized and easily accessible.
Additionally, I played a crucial role in actively tracking site progress based on recorded expenses. This collaboration with the construction department involved cross-verifying the project completion report, ensuring alignment with financial records and actual project status. My attention to detail and financial oversight contributed to accurate project assessment and reporting.
In my capacity, I managed high-value cash transactions averaging $250, 000 USD daily, ensuring their authenticity and strict adherence to the bank's operational protocols mandated by the Central Bank. This responsibility involved a keen focus on precision and compliance to maintain the integrity of financial transactions.
On a daily basis, I performed critical accounting tasks, meticulously posting all necessary entries at the end of each business day. This included conducting thorough reconciliation processes to balance the day's transactions, meticulously cross-referencing actual cash holdings with the computer database report.
I maintained open and effective communication with clients, particularly when discrepancies arose in their deposits or with other customer-related services. This emphasis on communication was crucial in resolving issues promptly and maintaining a high level of customer satisfaction.
My experience in managing high-value cash transactions, coupled with a strong commitment to accuracy and communication, reflects my capability to handle financial responsibilities with precision and professionalism.