Edwin Chege

IT SUPPORT SPECIALIST at Abuissa

• Qatar
• May 2016 to May 2017

Reporting directly to the IT Manager and collaborating closely with other IT team

Members. Responding to queries in a timely and accurate manner and resolving queries

to the user’s satisfaction.

Duties:

Responsible for diagnosing & resolving hardware, software & end users problems.

Acting as the first point of contact for all IT & technical queries.

Developing the infrastructure and systems to meet the company’s needs.

Working within a TCP/IP network environment, including DHCP, DNS and Ethernet

. Involved in the rollout of software updates and patches.

Investigate specialist and complex IT support issues.

Communicating with third party technical specialists.

Configuring and managing backup & restore procedures.

Maintaining a wide range of computer hardware and software programs.

Identifying & reporting on the budgetary implications of IT projects and upgrades.

Provide secondary support for LAN administration.

Responsible for allocating work to junior staff and induction training for new staff.

Deploying new hardware, server backups & evaluating new software & security risks.

In-depth knowledge of Microsoft Windows client operating systems, VISTA,

Windows 7 & Microsoft Office up to Office 2016.