IT / Network Support Officer
Light Level Ltd
Total years of experience :17 years, 7 Months
• Management and support of Workstations on the Local Area Network.
• Monitoring, testing, and troubleshooting network hardware and software problems.
• Installation and maintenance of Anti virus, management software and Network Printer driver software on Workstations.
• Support in carrying out networking and communications work, such as Ethernet Cabling on Switches and the organization of company Intercom system.
• Management of the company’s website and staff e-mail accounts.
• Support and maintenance of company Intercom system.
• Liaising with the Internet Service Provider and other external support companies.
• Overseeing computer security and anti-virus updates etc.
• Maintaining documentation of IT Inventory and company procedures.
• Recommends repairs to maintain network integrity.
• Resolving general helpdesk requests.
• Management and support of over 200 remote sites located within and outside the country on the linkstar C-band, Ku-band and E1 networks respectively.
• Responsible for creation and configuration of new sites on the Network Management System (NMS).
• Responsible for bandwidth management.
• Allocation of both static and dynamic IP addresses to remote sites.
• Troubleshooting with clients on the network.
• Providing technical support for field engineers.
• Help-desk and customer support services via the NMS. Allocation of both static and dynamic IP addresses to remote sites.
• Ensuring Link quality status on the network at all times.
• Installation of VSAT antenna for clients on the C-band and Ku-band platforms.
• Installation, configuration and support of out-door and in-door radio equipment for line-of-sight wireless communication.
• Network diagnosis and fault resolution.
• Providing technical support and assistance.
• Installation and maintenance of the Local Area Network.
Project Experience:
• Installation of VSAT Equipment for both Corporate and Individual clients using Linkstar modem for internet access.
• Installation and configuration of Out-door and In-door Radio Equipment for line-of-sight radio communication.
• Installing, troubleshooting, repairing, maintaining, and upgrading all hardware and equipment.
• Providing technical software support and assistance.
• Support and maintain in-house computer systems, desktops and peripheral.
• Carrying out remote assistance on workstations on the Local Area Network
• Installation of essential software packages such as Anti-virus and Network Printer driver on workstations
• Troubleshooting of network hardware and software problems.
• Network Printer setup and support.
• Assist the IT Head with LAN support.
• Assist IT team in resolving general helpdesk request.