Egor Novoselov

Managed communication and administrative coordination with multiple business clients.
• Maintained customer information using CRM platforms; coordinated project documentation and reporting.
• Prepared client reports and administrative documentation; scheduled meetings and managed client requests.
• Ensured timely communication between clients and internal departments.

Provide front-office customer service for individual and corporate clients, responding to enquiries via phone, email,
and in person.
• Process customer information using CRM and KYC systems while maintaining confidentiality and compliance.
• Verify client documentation for completeness and accuracy before processing.
• Prepare contracts, invoices, shipping documents, and international logistics documentation.
• Maintain accurate electronic records and customer databases; ensure accuracy of data entry.
• Coordinate parcel processing, shipment tracking, and customer requests.
• Collaborate with accounting and operations departments to resolve documentation issues.