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Ehab Abou Hamdan, Restaurant Shift Supervisor

Ehab Abou Hamdan

Restaurant Shift Supervisor·Starbucks - Lebanon

Lebanon

Bachelor's degree, Electronics

Work experience

Total years of experience: 14 years, 3 months

Restaurant Shift Supervisor

July 2015 - January 2021

Starbucks - Lebanon

Beirut, Lebanon

July 2015 - January 2021

-Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.

-Anticipates customer and store needs by constantly evaluating the environment and customers for cues.

-Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.

-Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.

-Follows all cash management and cash register policies and ensures proper cash management practices are followed by the shift team.

Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Insurance Consultant

January 2011 - January 2020

VICTOIRE

Beirut, Lebanon

January 2011 - January 2020

-Assists with checking completed and ongoing work of newly trained employees, ensuring a high level of performance.

-Ensure that work is accurate and complete, processed in a timely manner with proper spelling, grammar, and format.

-Excellent multi-tasking capabilities.

-Acts as a source for answers/guidance for employee questions and investigates through research any concerns that arise.

Company industry:
Insurance & TPA
Job role:
Finance and Investment

Social Media Coordinator

March 2012 - November 2014

MARKETWAYZ

Beirut, Lebanon

March 2012 - November 2014

-Scan media marketplace to keep up-to-date on the latest media trends.

-Provide market research, forecasts, competitive analyses, campaign results, and consumer trends.

-Conduct research to analyze market trends, customer behavior, and competitive landscape, and prepare reports by collecting, analyzing, and summarizing data.

-Support the Marketing Director in evaluating and establishing the marketing plan and strategy by assembling and analyzing sales forecasts, setting objectives, planning and organizing promotional presentations, and updating calendars.

-Plan and manage meetings, events, conferences, and trade shows by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists.

Company industry:
Media Production
Job role:
Marketing and PR

Sales Marketing Leader

February 2008 - February 2012

TIENS

Beirut, Lebanon

February 2008 - February 2012

-In MLM schemes, hundreds or thousands of members worldwide, but relatively few earn meaningful incomes from their efforts, indicating a possible pyramid scheme.

-Sell products directly to end-user retail consumers by means of relationship referrals and word of mouth marketing.

-Incentivized to recruit others to join the company's distribution chain as fellow salespeople so that these can become downline distributors.

Company industry:
Marketing
Job role:
Marketing and PR

Marketing Project Coordinator

November 2006 - January 2008

CHATEAU ROYAL

Al Kuwait, Kuwait

November 2006 - January 2008

-Preparing presentations to update senior management on the project’s progress and showcase the project’s value.

-Looking for ways to increase the project’s profitability and reduce expenses where possible.

-Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.

-Create a project management calendar for fulfilling each goal and objective.

Company industry:
Interior design
Job role:
Marketing and PR

Education

Abdul Rahim Murad

July 2006

July 2006

Bachelor's degree, Electronics

Lebanon

GPA (percentage): 88%

GPA (percentage): 88%

Electronics

Skills

Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Creativity
Expert
Creativity
Expert
Planning
Expert
Planning
Expert
Marketing
Expert
Marketing
Expert
Personality
Expert
Personality
Expert
Win-win Business
Expert
Win-win Business
Expert
Development Team
Expert
Development Team
Expert
Coordination
Expert
Coordination
Expert
Find new ways solving problems
Expert
Find new ways solving problems
Expert
Creativity
Expert
Creativity
Expert
Planning
Expert
Planning
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • Soccer, Swimming, Chess, Astrology, Singing, Writing Poems