National Supply Chain & Customer Service Manager
Olayan Group
Total years of experience :15 years, 5 Months
- Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include reporting, hiring, motivating, recognizing and rewarding, coaching, counselling, training, and problem solving.
- Monitors all activity within SC & Customer Service and Ensures Audit compliance
- Runs daily/weekly reports to ensure compliance and KPI target reach.( SAP Software ).
- Assigns actions within the team dealing with delivery failures and complaints with Timely release of credits/debits/returns (pricing and delivery queries only).
- Proactively investigates potential issues with the aim to reduce invoice adjustments( Cost Saving )and an escalation point for any issues arising within the CS team.
- Daily working activities with all Supply chain department (WH, Logistics, Planning, Operations, , , Etc ) to insure 100% CFR in monthly biases.
- Part of customer delight project with all Olayan Companies (improve service level, Increase CFR, solving Related issue And meeting with customers monthly).
- As total Saudi SC leader I meet with customers in monthly and weekly biases specially the top Key account ( Nahdi, Panda, Dawaa pharmasies, Danoub And bin Dawood) I manage their accounts and work directly with the customers to improve the KPI’s and Service level and the relation.
2006 - 2007 National Commercial Bank (Mani Group), Sales Consultant
Duties
-Supervisor For New Employees In The Bank.
-Member Of New Division In The Bank (Finance Loans, Prepayments).
-Successfully dealt with and overcame loads of costumer relationship issues.
2004 - 2006 Khmal Osman Jamjoom, Manager (Nayomi Departments)
Duties
-Managing and motivating a team to increase sales and ensure efficiency
-Analyzing sales figures and forecasting future sales
-Ensuring standards for quality, customer service and health and safety are met.
-Dealing with sales, as and when required.
2001 - 2004 Yasser Ali Ghalib Company, Secretary
Duties
• Organizing Files And Appointments For The Head Manager.
• Dealing With Official And Government Matters.
• Ensuring the effective and efficient administration of the organization.
MSc Dissertation Research: “job satisfaction and its influence on understanding employees performance in Saudi companies”. Fields of study: •Operation Research Methods •Effective Management Consultancy & Project Management •Statistical & Econometric Methods & Spread sheet Database •Advance Performance measurement •Data Mining & Business Intelligence
Middlesex University, London, UK BA (Hons) International Business and Management 2010-2013 I have studied: •Principles of marketing International Marketing •Managerial Finance & Accounting •International Business Strategy & Trade •HRM in Global Context & Organisational behaviour And Analysis
International College of Business and Technology Foundation Program International Business and Management
Kaplan Aspect School, Cambridge, UK Advanced English Language For 1 Year
Quraish High School, Jeddah Majored In Science