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EHAB SHAWKAT ALI ALQAQ ALQAQ, Customer Service Executive

EHAB SHAWKAT ALI ALQAQ ALQAQ

Customer Service Executive·Al Nashmi for digital marketing

Jordan

Diploma, Aircraft maintenance engineering

Work experience

Total years of experience: 13 years, 9 months

Customer Service Executive

June 2020 - Present

Al Nashmi for digital marketing

Amman, Jordan

June 2020 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer care advisor

February 2017 - Present

Orbit Showtime Network (OSN)

Amman, Jordan

February 2017 - Present

Answering phone calls servicing customers by helping them with their inquires, sending emails to the concerned department to solve the customers issues and follow up with them, adding offers for the customer if they are eligible to it.

Company industry:
Entertainment
Job role:
Customer Service and Call Center

Front Office Front Desk Agent

August 2016 - August 2016

Amman Airport Hotel

Amman, Jordan

August 2016 - August 2016

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Salesman

June 2016 - July 2016

Baghdad corner for electronics

Amman, Jordan

June 2016 - July 2016

Company industry:
Sales Outsourcing
Job role:
Sales

Lead Aircraft Technician.

March 2014 - March 2016

Turbine Services & Solutions Aerospace

Abu Dhabi, United Arab Emirates

March 2014 - March 2016

 Engine Induction to identify the serial and part numbers of the components and incoming messing components.
 Removal and Installation of all major modules.
 Disassembly and Reassembly.
 Quick Engine Change (Q.E.C) build up and removal.
 Overhaul for all engine modules.
 To be aware with the risks of handling hazardous gases like the dry ice and the Nitrogen.
 Always wearing the proper Clothes, safety shoes, gloves and clean the area after finishing work and return the tools in the tools box (House-keeping).
 Engine Preservation.

Company industry:
Airlines
Job role:
Maintenance, Repair, and Technician

Licensed aircraft Engine shop mechanic

March 2011 - March 2013

Jordan Airmotive Company

Amman, Jordan

March 2011 - March 2013

Full engine overhaul removal, disassemble, reassemble and installation of the engine components.
Quick Engine Change components.
Booking in.
Working in the test cell.

Company industry:
Airlines
Job role:
Engineering

Education

Middeast Aviation Academy

March 2010

March 2010

Diploma, Aircraft maintenance engineering

Jordan

GPA (percentage): 85%

GPA (percentage): 85%

National Charity Schools.

June 2006

June 2006

High school or equivalent, Scientific stream.

United Arab Emirates

GPA (percentage): 85%

GPA (percentage): 85%

Studied all Scientific subjects like, Math, Physics, Chemistry, Biology, Geology in addition to English, Arabic,
View attachment

Skills

PowerPlant
Expert
PowerPlant
Expert
Aircraft Maintenance
Expert
Aircraft Maintenance
Expert
Computer
Expert
Computer
Expert
Communication
Expert
Communication
Expert
Languages Skills
Expert
Languages Skills
Expert
Hands-on Technical skills.
Expert
Hands-on Technical skills.
Expert
PowerPlant
Expert
PowerPlant
Expert
Aircraft Maintenance
Expert
Aircraft Maintenance
Expert

Languages

Arabic
Expert
English
Expert
Spanish
Intermediate

Training and Certifications

Certifications
Human Factors in Aircraft Maintenance.
Apr 2014 - Apr 2016
FAA CFR Part 145/43 & sub-part L (121)
Apr 2014 - Apr 2016
ADAT Safety Management System (SMS).
Apr 2014 - Apr 2016
EASA Part 145 Approved Maintenance organization.
Jun 2014 - Jun 2016
Rolls Royce Original Engine Manufacturer (OEM) Boroscope Inspection Training Course on V2500-A5.
Nov 2015 - Nov 2025
Fuel Tank Safety Phase II .
May 2014 - May 2016
UAE CAR 145 Maintenance Organization Approval.
Apr 2014 - Apr 2016
Electrical Wiring Interconnection System (EWIS)
Apr 2014 - Apr 2016
CAT III V2500-A5 (A320) System Course, Theoretical & Practical
Dec 2015 - Dec 2025

Hobbies

  • Swimming
  • Basketball