إيهاب الحفناوي

* Responsible for managing Information Technology enterprise business (Data Center Solutions & 3 Ph UPS’s)
* Responsible for setting vision, short term objectives, gap analysis, action plans for IT Business and its implementation.
* Responsible for business development, alliances with other prestigious players in the market
* Responsible for engagement with customer decision makers to influence awarding
* Responsible for customers, end user handling to ensure long term relationship and intimacy
* Responsible for new markets penetration to increase company market share
* Responsible for customer mapping & accounts plans preparation
* Responsible for technical and commercial negotiations till order closing for direct and indirect sales.
* Responsible for achieving sales, profitability and customer satisfaction targets
* Responsible for Schneider Electric IT Business partners, distributors, sales channels technical, commercial support
* Responsible for partners, sales channels management, coordination and follow up to ensure business growth
* Responsible for customers, end user complaints management with partners and all stake holders
* Responsible for ensuring business continuity and quality of service towards customer requests by providing them with both of must be’s and delightful services

* Responsible for all industry and infrastructure projects management covering airports, sea ports, transportation, under-ground metro, railway, water plants, factories and mining.
* Responsible for handling & managing projects risks, company profitability, customer relations, team work and experience within responsibilities area.
* Responsible for managing direct reporting team consisting of nine project managers to achieve company targets in industry & Infrastructure segments by dealing with LC, LG, export process, air & sea freight, Incoterms, cross booking and foreign trade agreements like COMESA, EG European agreement, .. etc.
* Responsible for cash flow analysis and financial cost calculations.
* Responsible for detailed monthly reports issuance to analyze order intake, profitability versus planned values, hit rate, forecasted cash flow and propose action plans for weakness points.
* Responsible for providing continuous improvement for the team members’ skills, competencies, independence and empower them towards professionalism.
* Responsible for development vision and mission for juniors to help them indicate career path matching their capabilities and be in harmony with the company objectives.
* Responsible for increasing efficiency and effectiveness of the tender & project management process by new techniques and tools development.
* Responsible for order obtainment & handling process simplification by eliminating double work, bottle necks and non-value added steps.
* Project management division representative for ISO Audit.

* Responsible for export & international projects offers preparation, optimization till contract or tender award.
* Responsible for foreign customers contact to answer any technical or commercial clarification in offer stage & to get and handle any changes or new requirements during manufacturing process.
* Responsible for project planning in terms of production scheduling, raw material & required components availability, LC’s, different types of LG’s issuance and expiry dates, export batches, shipping and vessels booking, custom duties drawback and sales taxes exemption.
* Responsible for projects execution follow-up till client delivery via contacting different departments such as design office, logistics, warehouse, production, purchasing, sales, marketing, research & development, quality assurance, finance, cost control and other Schneider subsidiaries which are acting as suppliers.
* Responsible for periodical progress reports preparation, which monitors actual progress & profitability against planned values including closing report to include all positive and negative points through the project.
** Sample of Projects managed:
* New Doha International Airport - Qatar, 8.4 M USD.
* Cairo Airport (Terminal building 3) - Cairo, 4.2 M Euro.
* Compact substations for Iraq rehabilitation - Iraq, 6.4 M USD.

* Responsible for isolation planning for any defected equipment "0.4 & 6.6 & 220KV".
* Responsible for preparing feed back experience reports after outage.
* Responsible for developing electrical systems operating procedures

* Responsible for projects tendering according to technical specifications for equipments such as (R.M.U., Transformers, Distribution Boards, ATS., UPS., Generators, dimming Systems, Fire Alarm, etc ..)
* Responsible for projects follow up to get customer satisfaction and company profitability.
* Responsible for preparing detailed shop drawings for field engineers.
** Sample of Completed Projects:
* Al-Rehab Buildings (Phase III) & Al-Rehab Mall (Phase I) - Al-Rehab City.
* Meridian Hotel - Sharm El Shiekh Branch