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هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

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ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
إيهاب فريد, Operation Manager

إيهاب فريد

Operation Manager·Sharaf Shipping Agencies

اليمن

الثانوية العامة أو ما يعادلها, shipping

الخبرة العملية

مجموع سنوات الخبرة: 30 سنوات, 11 أشهر

Operation Manager

يوليو 2006 - حتى الآن

Sharaf Shipping Agencies

اليمن

يوليو 2006 - حتى الآن

. Check market rate from time to time
- prepare PDA / FDA
•Handling all kind of vessels such as ( Containers - General cargo - Tanker -LNG) which call Aden - Yemen
•Aware of all kind of documents and bills of lading related to above kind of vessels
•Local/Foreign Correspondence with claimants
•Update all container movement in Afsys (local system)
•Upload movement to GApp (line system)
•Control the empty loading with line head office
•Control stock at terminal
•Cooperate with terminal for daily report
•Cooperate with vessel operator or partners regarding Loading / Discharge
•Update K-line sailing schedule in intranet
•Send all TDR reports
•Send all CCO weekly / Monthly report
•Deliver statistics to accounts
•Visit port for physically check
•Create t/s processing in Afsys (local system)
•Update customer free days and line demurrage in local system

مجال الشركة:
الشحن
الدور الوظيفي:
الإدارة

Customer Service Executive

أكتوبر 2004 - يوليو 2006

YML (YangMing Shipping Line) Chinesse Co.

القاهرة، مصر

أكتوبر 2004 - يوليو 2006

·Follow up on raised problems and resolution
·Ensure availability of supported systems
·Report to and coordinate with higher management
·Follows up on developments in competitors new
services (products, prices, etc.)
·Working closely with the regional sales
managers to maximize exposure of products
within the sales channels
·Participating in regular fields visits across the
the country
-receiving shipping declaration from customer
-issue bills of lading and manifest
- submit documents to customs
-issue invoices
-print original bills

مجال الشركة:
الشحن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Executive

مارس 2004 - سبتمبر 2004

kuhne & nagel ltd ( GERMAN Company)

مصر

مارس 2004 - سبتمبر 2004

customer service executive
- receive shipping declaration for customers
- enter the data in our company system
- send booking to the shipping lines
- cooperate with the shipping lines until unit
stuffed.
- receive the shipping line bills of lading
- issue house bill of lading to the customer
- collect freight & charges

مجال الشركة:
الشحن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Executive

سبتمبر 2001 - مارس 2004

Maersk Egypt ( DENMARK Company)

مصر

سبتمبر 2001 - مارس 2004

Customer Service Executive ( Controll Counter )
Report To Line Mananger
- First person to meet the customer
-Solving customers problems / claims
·Responsibility for responding to all enquiries
·Providing data entry support in a efficient and expedient manner
·Operation follow up.
·Providing support for the companies’ online services
·Processing payments and preparing validation reports for appropriate distribution.
·Full ownership in co-ordination/management of outstanding freight
·Full ownership /improved of data quality.
·Improve customer service level & customer satisfaction
·Focus on e-commerce bookings
·Handle counter issue / problems
·Cashier (collect money and send to the bank)
·Control reefer bookings out of Egypt

مجال الشركة:
الشحن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

operation assistance - customer service Executive

يوليو 1995 - سبتمبر 2001

Safmarine Egypt ( BELGIUM Company)

مصر

يوليو 1995 - سبتمبر 2001

Customer Service Executive
reporting to: Line manager
.Operation follow up.
·Solving customers problems / claims
·Full ownership in co-ordination/management of outstanding freight
·Full ownership /improved of data quality.
·Improve customer service level & customer satisfaction
·Focus on e-commerce bookings
·Handle counter issue and solve Customers problems
·Cashier (collect money and send to the bank)
·Control reefer bookings out of Egypt

Documentation Executive
reporting to: Line manager
·Issue bills of lading / Invoices
·Filing vessel bookings

E-Commerce Supervisor
reporting to: line manager
.Visit customer to learn them how to use systems and how to book via
e-comm channels .
Left Safmarine while they got 70% from their booking as e-booking

مجال الشركة:
الشحن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Secondary School ((faculty of commerce, up to 3rd year only, 4th year not completed)

يوليو 1993

يوليو 1993

الثانوية العامة أو ما يعادلها، shipping

مصر

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Analysis
Expert
Analysis
Expert
Eye For Detail
Expert
Eye For Detail
Expert
Client Co ordination
Expert
Client Co ordination
Expert
Customer Relations
Expert
Customer Relations
Expert
ms office ( word, excel , powe point )
Expert
ms office ( word, excel , powe point )
Expert
Internet , lotus Notes , Microsoft outlok
Expert
Internet , lotus Notes , Microsoft outlok
Expert
Customer Service
Expert
Customer Service
Expert
excellant interpersonal communication skills
Expert
excellant interpersonal communication skills
Expert
Outstanding listener and team player
Expert
Outstanding listener and team player
Expert
Keen eye for detail and good analytical abilities
Expert
Keen eye for detail and good analytical abilities
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Analysis
Expert
Analysis
Expert
Eye For Detail
Expert
Eye For Detail
Expert
Client Co ordination
Expert
Client Co ordination
Expert
Customer Relations
Expert
Customer Relations
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس