Bayt.com
EHAB MOHAMMED , Senior Customer Experience Specialist

EHAB MOHAMMED

Senior Customer Experience Specialist

Namshi

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Bachelors of Management Information Systems
Experience
4 years, 9 Months

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Work Experience

Total years of experience :4 years, 9 Months

Senior Customer Experience Specialist at Namshi
  • United Arab Emirates - Dubai
  • June 2021 to December 2023
Customer Service Associate at Namshi
  • United Arab Emirates - Dubai
  • November 2019 to January 2021
Call Center Agent at Al Futtaim Automotive
  • United Arab Emirates - Dubai
  • October 2018 to August 2019

Education

Bachelor's degree, Bachelors of Management Information Systems
  • at Advanced Academy
  • May 2010

Specialties & Skills

Logistics Planning
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Interpersonal Skills
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Attention to Details
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Problem Solving
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Communication Skills
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EMPATHY
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CRM
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Order processing
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Leadership skills
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Problem Solving
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Teamwork
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Time Management
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Meta platform
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Customer Experience
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Social media customer support
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customer service
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Multiple channels
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Customer Feedback
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customer interactions
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Customer inquiries
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Mange high volume
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Customer Support
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Quality performance
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Active Listening
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Zendesk
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customer services software
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Cammanction skills
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DeEscalation
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Customer Focus
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Enhance brand layout
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Outlook
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App Store
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Customer Rotation
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Google Reviews
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Team Management
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Microsoft PowerPoint
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Customer Transaction
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Play Store
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Team Leadership
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Order
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train the trainer
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Customer Services Oriented
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Operation
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Marketing
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Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Management Skills - Team Leadership skills (Masterclass) (Training)
Training Institute:
Udemy
Date Attended:
December 2023
Duration:
50 hours
Customer Experience Management (CX) (Masterclass) (Training)
Training Institute:
Udemy
Date Attended:
January 2024
Duration:
25 hours
Certificate in Digital Marketing (Certificate)
Date Attended:
August 2018
Valid Until:
November 2019