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ehab soliman, IT Infrastructure operations Manager

ehab soliman

IT Infrastructure operations Manager·Radix Tech" Alsalmaneya Group",

Egypt

Diploma, Leadership & Human resources

Work experience

Total years of experience: 22 years, 8 months

IT Infrastructure operations Manager

December 2024 - Present

Radix Tech" Alsalmaneya Group",

Cairo, Egypt

December 2024 - Present

• Lead efforts to ensure infrastructure scalability,
reliability, and security, supporting business
growth and technological advancements.
Monitored daily operations closely, proactively
addressing any potential issues before
escalated into larger problems.
• Manage network operations (WAN, LAN, VPN,
firewalls, load balancers) to ensure reliable
connectivity across all locations.
• Manage Fiber Optic back bone network
installations to ensure reliable connectivity
across all locations.
• Oversee patch management policies to ensure
all systems and applications remain secure and
up to date, maintaining robust IT governance
standards.
• Lead and mentor our high-performing
Infrastructure team, fostering collaboration,
innovation, performance and service
orientation.

Company industry:
Construction & Building

IT operations Manager

January 2022 - November 2024

Moga Link, E.g. South Sinai,

Cairo, Egypt

January 2022 - November 2024

• Facilitated communication between hotels,
resolving conflicts, and streamlining processes
for better collaboration of Hotels WiFi coverage
supporting more than 2000 users.
• Monitored daily operations closely, proactively
addressing any potential issues before
escalated into larger problems.
• Conducted regular audits of facility operations
of security camera networks to ensure
compliance with industry regulations and
company policies.
• Optimized staff scheduling by analyzing
workload requirements, reducing labor costs
without sacrificing service quality or employee
satisfaction.
• Developed strong relationships with vendors,
negotiating favorable contracts for goods and
services.
• Etc...

Company industry:
IT Services

IT Manager

October 2020 - January 2021

El Bassem Group, Constructions & Real Estate investments,

Cairo, Egypt

October 2020 - January 2021

• Support over 100 employees out sites of
computers maintains and network equipment
• Following up IT equipment purchase procedures
make sure it meets requirements specs.
• Promoted collaboration between cross
functional teams by integrating disparate
systems into unified platforms for improved
communication and workflow efficiency
• Improved network efficiency by implementing
new server configurations and optimizing system
operations
• Developed custom IT solutions to address
specific business needs, driving operational
improvements and cost savings
• Managed vendor relationships for hardware,
software, and services procurement, ensuring
quality products at competitive prices
• Etc...

Company industry:
Construction & Building

IT Manager

January 2018 - January 2020

Travco Group, SOL Y MAR Paradise Beach, E.g.

Safaga, Egypt

January 2018 - January 2020

• Coordinate & send required instructions to
departments heads which related to power
saving procedures, Backup time and optimal
use way with computers & printers …
• Built, repaired and installed computer-related
hardware based on deployment
• Oversaw technology budget planning and
allocation to optimize resource utilization while
meeting organizational objectives
• Reduced downtime by promptly addressing
hardware and software issues, ensuring minimal
impact on business operations
• Enhanced IT infrastructure security with regular
vulnerability assessments and proactive patch
management
• Evaluated emerging technologies to identify
opportunities for innovation and improvement
within organizations IT landscape
• Etc...

Company industry:
Hospitality & Accomodation

IT Coordinator

January 2015 - November 2017

Saudi "Bin laden" Group, Haram Expansion Project,

Medina, Saudi Arabia

January 2015 - November 2017

• Communicate operational issues and changes
to supervisor in regular basis
• Coordinate and monitored vendor
maintenance for large repair
• Inspect computers parts for conformance to
product specifications
• Prepared and administrated preventative
maintenance work order
• Ensured proper installation of printers & copy
machines through accurate reading of
blueprints
• Informed supervisor when machines need major
servicing.
• Managed IT projects to successful completion,
ensuring timely delivery within budget
constraints
• Etc...

Company industry:
Construction & Building

IT Manager

January 2010 - January 2015

Travco Group, Jaz Hotels & Cruises,

Dahab, Egypt

January 2010 - January 2015

• Administrate Active directory & Group policy
objects using windows server 2003
• Established ISA 2006 server on windows server
2003 platform
• Administrate & maintain PMS application server
Solution payroll and handling users & groups
policies and Permission
• Administrate Reservation application server
suit8 and attend migration to Opera on
windows server 2008
• Managing Micros server using windows server
family 2000 & maintain the POS machine
software
• Perform Symantec backup exec server on
windows server 2008 platform
• Install & maintain workstations machines and
control it by remote administrator program
• Backup all machines software using Acronis
backup software
• Manage Wi-Fi network infrastructure and
coordinate with service provider IBAHN to
maintain, replace and develop access points
and coverage area and any equipment need
to be replaced
• Coordinate & send the required instructions to
the departments heads which related to power
saving procedures, Backup time and the
optimal use way with computers & printers …
• Etc.

Company industry:
Hospitality & Accomodation

IT Manager

January 2008 - November 2009

Better home for real estate investment,

Cairo, Egypt

January 2008 - November 2009

• Create new network infrastructure of company
• Install & plan new active directory server using
windows server 2003
• Install & plan new ISA server 2006 on windows
server 2003 platform
• Coordinate & monitored vendor maintenance
for large repair
• Followed company procedures to maintain work
environment in neat and orderly condition
• Inspect machines parts for conformance to
product specification
• Prepared and administered preventative
maintenance work orders.
• Etc...

Company industry:
Construction & Building

IT Manager

January 2008 - November 2009

Better Business for Computer retail, E.g. Giza,

Cairo, Egypt

January 2008 - November 2009

• Administrate & maintaining Active Directory, ISA
server, terminal server, backup server and anti
virus server
• Installed & planed Symantec backup exec
server
• Administrate PMS application server and
coordinate with the service provider for
maintaining & license renew
• Coordinated and monitored vendor
maintenance for large repairs
• Ensured timely response in picking and packing
of orders
• Followed company procedures to maintain work
environment in neat and orderly condition
• Inspect machines parts for conformance to
product specifications
• Ensure proper installations though accurate
reading of blueprints
• Accurately completed service reports and
warranty forms.
• Promoted collaboration between cross
functional teams by integrating disparate
systems into unified platforms for improved
communication and workflow efficiency
• Etc...

Company industry:
Computer Hardware & High-Tech Manufacture

Systems Administrator

January 2004 - January 2008

ZAK Solutions for Computer systems,

Al Kuwait, Kuwait

January 2004 - January 2008

• Delegated System administrator of ministry of
education exchange server 2003
• Network support and share point treatment
• Training new Engineers & technicians and
prepare them to be one of support team
• Technical support team leader in ministry of
education projects
• Team worker which responsible of prepare MOE
computers shipment using Norton ghost image
• Install, maintain and administrate Cabinets,
Cisco Switches, Cables extension, RJ install,
workstations including platform and basic
software, Exchange server, Active directory
and PMS servers at any school in area of
responsibility.
• Improved system performance by implementing
server upgrades and hardware replacements
• Maintained strong working relationships with
cross-functional teams, collaborating on joint
initiatives that supported organizational goals
• Etc...

Company industry:
IT Services

Technical Support Assistant

January 2003 - January 2004

Travco Constructions, JAZ Belvedere Opening, E.g.

Sharm el Sheikh, Egypt

January 2003 - January 2004

• Hardware Support installing, configuring and
upgrade
• Communicated operational issues and changes
to supervisor on regular basis
• Cabling extension support, RJ install and
faceplate install/maintain
• Follow up light current paths and ensure that it
will not conflict with network paths.
• Supported software installations and updates,
ensuring optimal performance for end-users

Company industry:
Construction & Building

Technical Support Technician

January 2002 - December 2002

My Computer for Computer Support

Cairo, Egypt

January 2002 - December 2002

• Hardware technical support installation and
maintenance
• Printers Installation & maintenance
• Inspect machines parts for conformance to
product specifications
• Informed supervisor when machines need major
servicing.

Company industry:
Technical Maintenance & Repair

Education

The ministry of tourism

October 2011

October 2011

Diploma, Leadership & Human resources

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

courses: “IDI” International Develop Ireland
View attachment

Ministry of tourism of egypt

October 2011

October 2011

Diploma, Service Excellence

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

Courses: “IDI” International Develop Ireland
View attachment

The ministry of tourism, Egypt

October 2011

October 2011

Diploma, Operational hotel finance & profitability strategies

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

Courses: “IDI” International Develop Ireland
View attachment

New Horizon

August 2007

August 2007

Diploma, Microsoft Certified Profissional

Kuwait

GPA (percentage): 90%

GPA (percentage): 90%

Windows XP Profissional
View attachment

New Horizon

August 2007

August 2007

Diploma, Microsoft Certified Systems Administrator

Kuwait

GPA (percentage): 88%

GPA (percentage): 88%

Managing & Maintaining Microsoft windows server 2003 infratructure
View attachment

New Horizon

August 2007

August 2007

Diploma, Microsoft Certified Systems Administrator Messeging

Kuwait

GPA (percentage): 87%

GPA (percentage): 87%

Microsoft Exchange server 2003
View attachment

Ain Shams university

May 2000

May 2000

Bachelor's degree, Law Degree

Egypt

GPA (percentage): 60%

GPA (percentage): 60%

Undergraduate law degree May 2000 • Average Evaluation
View attachment

Skills

Administration
Expert
Administration
Expert
Microsoft Windows
Expert
Microsoft Windows
Expert
Active Directory
Expert
Active Directory
Expert
System Administration
Expert
System Administration
Expert
XP
Expert
XP
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
COMPLIANCE MANAGEMENT
Expert
COMPLIANCE MANAGEMENT
Expert
IT INFRASTRUCTURE
Expert
IT INFRASTRUCTURE
Expert
DESKTOP SUPPORT
Expert
DESKTOP SUPPORT
Expert
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
OPERATIONS
Expert
OPERATIONS
Expert
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
CREATIVITY
Expert
CREATIVITY
Expert
CABLING
Expert
CABLING
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
HARDWARE SUPPORT
Expert
HARDWARE SUPPORT
Expert
MICROSOFT EXCHANGE SERVER
Intermediate
MICROSOFT EXCHANGE SERVER
Intermediate
NETWORK SUPPORT
Expert
NETWORK SUPPORT
Expert
NETWORKING
Expert
NETWORKING
Expert
PRINTERS
Intermediate
PRINTERS
Intermediate
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
Technician supervision
Expert
Technician supervision
Expert
Administration
Expert
Administration
Expert
Microsoft Windows
Expert
Microsoft Windows
Expert
Active Directory
Expert
Active Directory
Expert
System Administration
Expert
System Administration
Expert
XP
Expert
XP
Expert

Languages

Arabic

Expert

English

Expert

Hobbies and interests

Reading, Writing