Group Service Director
ALHAFIDH GROUP
Total years of experience :21 years, 5 Months
Main Duties:
* Delivering After Sales Services and Training to achieve both proftable revenue and
customer satisfaction.
* Setting a yearly Service Marketing Plan depending on products seasonality.
* Developing and improving all infrastructures for all service branches under mother company policy.
* Evaluate performance / KPIs of all service employees by using professional evaluating method and
incentives policies.
* Build and manage long term relationships with customers & ensure high customer satisfaction.
* Monitor svc center vehicles (Appearance & Maintenance) with coordination with logistics Manager.
* Prepare all needed reports for
for after sales Retail Business for Samsung & iPhone Mobile phones.
Main Duties:
* Developing and improving all infrastructures for all service branches under mother company policy.
* Evaluate performance / KPIs of all sales, technicians, customer care agents, supervisors, team leaders and
call center agents employees by using professional evaluating process and incentives policies.
* Prepare all needed reports for
مدير قسم صيانة الأجهزة الخلوية لشركة سامسونج
مدير قسم الخدمات و الدعم الفني في شركة LG ELECTRONICS المكتب الإقليمي في عمان LEVANT
Regional service Manager for Levant countries ( Jordan, Syria, Iraq, Lebanon & Palestine)
Maintenance Engineer for repairing ALCATEL Mobile phones as per mother company standards.
* Daily repair all defected phones which received to our service center L1, L2, L3.
* Prepare all needed reports for my direct manager.
* Find the suitable solutions to repair and fxing the defected phones devices (Hardware & Software).
* Analysis and Monitors for all faults and efects that existing in ALCATEL devices.
Final year project: "Types of Radars & Its applications" with high score 90% (Excellent).