محمد إحسان

• Management with Monitoring of Data Center environment & control system.
• Configuration and Management of Routers, Core Switches & Access Switches both in Organization Network
• Security policy configuration and management for access rules on Firewall as per the organization requirements.
• Managing and monitoring LAN/WAN traffic by creating different rules in Bluecoat Symantec Advanced Security Gateway as per organization requirements.
• Managing VPN connectivity through firewall for multiple in house applications
• Management of Radius Server for user authentication and authorization for internet and web services.
• Management and Configuration of Video Conferencing.
• Management and configuration of VOIP.
• Managing MS based Domain Environment with Active Directory, DNS, DHCP.
• Handle support tickets effectively until resolution while keeping users and management informed regularly
• Providing network support and resolve Incidents / problems within agreed service levels and quality metrics
• Management of Wireless Controller to manage Wireless networks
• Management of CCTV cameras for Overall Organization.
• Responsible for all technical configuration documentation, design and SIEM

• Worked as first line support technician for Almajdouie end users
• Used remote control software application such as VNC & Team Viewer to solve user issues
• Responsible for delivering support through telephone, desk-side visits and email
• Also involved in network configuration with network team as a first line support
• Used Solarwinds to monitor the network
• L1 or L2 Technical Support or Desktop Support Troubleshoot and resolve Incidents / problems within agreed service levels and quality metrics
• Support of IT Data and voice infra: switches, routers, VPN and etc
• Managed User accounts and Groups in Active Directory
• Deployment and support of Hardware and Software Assets. Escalate unresolved issues to 3rd line support staff or external vendors in a timely fashion and provide updates to both End user and Supervisor
• Strong experience of XP, Vista, Windows 7 and MS office support
• Network troubleshooting as a first line support
• Provide advice to clients on how to utilize IT more efficiently and effectively
• Take responsibilities of maintained user security accounts for Windows 7 including Desktop configuration, network connectivity, network access issues and printer connectivity
• Load new or updated software and systems on existing equipment
• Crimp the network cables and provide network cables connectivity between Users location and switches when required
• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc
• Responsible for troubleshooting, installation, configuration and repairing computer systems

• Network administration of Computer Labs.
• Also involved in making tender and announcing it with administration.
• Deal with Vendors for purchasing of IT equipment.
• Coordinate with different Vendors for purchasing IT equipment for the department to fulfill the needs of a department.
• Configuration of Wireless Network (Wi-Fi) and Network coverage issues, Network Specification Monitoring, and Technology Monitoring.
• Developing Network Implementation Plan (NIP), and IT Plan for new departments in NUST.
• Creating server based network using Windows Server 2003.
• Worked on Exchange Server 2007 for managing users mailboxes.
• Management, installation and Supervision of Wireless Access Points Cisco 1252 Series.
• Software and Antivirus installation and maintenance of existing networks.
• Installation and of VOIP Telephones.
• Worked on DELL SERVER, DELL Work Stations, Acer Workstations and HP Plotter.