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Mohammed Eissa, Acting Front Desk Team leader

Mohammed Eissa

Acting Front Desk Team leader

Grand Rotana Resort and Spa

Lieu
Egypte
Éducation
Baccalauréat, The Faculty of Tourism and Hotels
Expérience
13 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 11 Mois

Acting Front Desk Team leader à Grand Rotana Resort and Spa
  • Egypte - Charm el Cheikh
  • Je travaille ici depuis juin 2015
Receptionist à Grand Rotana Resort and Spa (Five stars Deluxe)
  • Egypte - Charm el Cheikh
  • Je travaille ici depuis mai 2012

Check in, Check out, How to handle the reservation of walk in guest, How to handle guest complains, Handling the pending issues with the concerned departments (HK, ENG, F&B...)...

Chef 2nd commis à hilton
  • Egypte - Charm el Cheikh
  • octobre 2010 à mai 2012

It's my first job after graduation, and it was the first time to know how to satisfy the guest and exceed his experience.

Waiter à San Geovanni Cleopatra
  • Egypte
  • juillet 2009 à octobre 2009

Training related to the Faculty Training Schedule.

Éducation

Baccalauréat, The Faculty of Tourism and Hotels
  • à Faculty of Tourism and Hotels
  • juin 2010

• Course in Food & Beverage Skills from the American Hotel & Lodging Association (The Educational Institute) in 2009. • Course in Food Safety (HACCP) from (American Hotel & Lodging Association) and it is certified by the Egyptian Ministry of Tourism, in 2010.

Specialties & Skills

Tourism
+Endorse 1
Customer Satisfaction
+Endorse 1
Teamwork
+Endorse 0
Sales Skills Training
+Endorse 0
Guest satisfaction
+Endorse 0
Telephone Technique
+Endorse 0
Reservation Technique
+Endorse 0

Langues

Arabe
Expert
Anglais
Moyen
Russe
Débutant

Formation et Diplômes

• Bronze certificate reservation from mystery caller from IFH® Middle East/Africa (Certificat)
Date de la formation:
January 2014
Valide jusqu'à:
January 2014
Telephone Technique (Certificat)
Date de la formation:
June 2012
Valide jusqu'à:
June 2012
Food and Beverage Skills (Certificat)
Date de la formation:
October 2009
Valide jusqu'à:
October 2009
Food Safety (HACCP) (Certificat)
Date de la formation:
July 2010
Valide jusqu'à:
July 2010

Loisirs

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