Acting Front Desk Team leader
Grand Rotana Resort and Spa
مجموع سنوات الخبرة :13 years, 11 أشهر
Check in, Check out, How to handle the reservation of walk in guest, How to handle guest complains, Handling the pending issues with the concerned departments (HK, ENG, F&B...)...
It's my first job after graduation, and it was the first time to know how to satisfy the guest and exceed his experience.
Training related to the Faculty Training Schedule.
• Course in Food & Beverage Skills from the American Hotel & Lodging Association (The Educational Institute) in 2009. • Course in Food Safety (HACCP) from (American Hotel & Lodging Association) and it is certified by the Egyptian Ministry of Tourism, in 2010.
