Sales Executive
AL BARON DEKORAT W.L.L
Total years of experience :6 years, 3 Months
• Maintained relationships with current clients and identifying new business opportunities with them.
• Proactively suggest and upsell complementary items to maximize sales opportunities.
• Provided training and mentorship to junior sales staff, contributing to their professional development.
• Provided leadership and guidance to the sales team, fostering a high-performance culture.
• Collaborated with management to set sales targets and goals.
• Aligned the system functionality with customer expectations.
• Performed site inspections and facilitated familiarization visits as needed.
• Ensured smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Selling products or services to businesses through phone calls or face-to-face interactions.
• Took accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.
• Merchandized products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations.
• Represented the company and its textile design offerings at relevant forums.
• Assisted in the evaluation of competitive solutions and vertical markets to refine the ‘go to market’ (GTM) product stack.
• Communicating with other members of the team to coordinate sales efforts.
• Maintenance of all sales activities and account information in the Sales Database.
• Ensured compliance with company policies and ethical standards in all sales activities.
• Provided training to sales support staff and contribute to the professional development of the sales team.
• Recommending new products or services to existing clients to increase business opportunities with them.
• Continuously checking in with current clients to ensure their satisfaction with the company's products or services and collaborating to uncover new possibilities for mutual growth.
• Provided regular reports on sales activities, pipeline, and revenue projections.
• Conducted presentations to showcase the facility management services offered.
• Greeted customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Developed thorough sales plans and strategies aimed at meeting and surpassing revenue targets.
• Followed up on meetings and negotiations.
• Responded promptly and professionally to customer inquiries, consistently upholding high service standards and fostering positive client relationships, while also managing and resolving issues related to assigned accounts.
• Performed market research to pinpoint potential clients and assess prevailing market trends.
• Handled cash register and transactions with the customers in an effective and accurate manner as required.
• Worked closely with the sales team to define achievable sales objectives and goals.
• Devised and implemented marketing campaigns to enhance the visibility of facility listings.
• Worked closely with clients to understand their facility management requirements.
• Identified and target potential clients in need of facility management services.
• Built and maintained strong relationships with clients.
• Regularly tracked real estate market trends, competitive landscape, and industry updates to stay informed and adapt strategies accordingly.
• Negotiates and close sales deals with potential Clients.
• Delivered regular reports and updates to the management team, keeping them informed about current market conditions.
• Collaborated with web developers to improve the organization's website performance and user experience.
• Provided support to the sales team by creating sales presentations and materials.
• Implemented customer surveys to gather feedback on services and marketing efforts.
• Maintained a consistent and positive brand image in all communication.
• Coordinated the company's presence at trade shows and exhibitions.
• Monitored and reported the activities of our competitors in the shipping field.
• Assisted the marketing manager, as well as other departments, and outside parties, in developing a marketing strategy.
• Document preparation, formatting, and editing. An understanding of the product and brand of a corporation.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests via phone, email or chats.
• Handled 20-50 calls per day to address customer inquiries and concerns about haulage, services, and pricing thereby increasing customer retention rate by 50%.
• Monitored the quality of services provided and ensured they meet or exceeded client expectations.
• Handled customer complaints, collaborated with relevant departments, and ensured timely resolution to achieve and maintain customer satisfaction.
• Collaborated with the haulage team, transporters, and other departments to gather information, address customer concerns, and streamline processes.
• Trained new employees in customer service procedures and best practices, increasing team efficiency and effectiveness.
• Leveraged problem solving skills to develop innovative solutions that improved the overall customer experience.
• Handled escalated situations calmly while maintaining positive relationships with customers throughout the process.
• Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members.
• Implemented effective communication strategies with customers via phone calls, emails and live chat support.