Procurement Representative
Downtown Hotel-Nouna Spa & Wellness
Total years of experience :4 years, 5 Months
• Track down vendors for products and services needed by the company and negotiate pricing and fees, while ensuring the continuation and enhancements of services.
• Organize the process of ordering for the organization, review terms and conditions for obtaining the desired materials or service, and coordinate staff to receive the goods.
• Administering financial transactions and ensuring accuracy in recording expenses, and reconciling accounts, and preparing financial reports.
• Maximized the companys revenue by 50% in the first month, by implementing strategies and systematic approach using customized ads to engage polarized customers with conflicting desires and priorities.
• Rectified customers complaints; escalated problems to the technical team or other members of the product team; updated customer information in the company database; tracked and processed new orders and refunds;
• Monitored accurate financial records and addressed any discrepancies.
• Consistently triggered revenue growth, and generated 200% sales growth than the average representatives.
• Conducted administrative tasks as assigned by the Manager.
• Achieved an 85% customer satisfaction rating (15% higher than the company average).
Realized outbound calls to potential customers and persuaded
them to purchase products or services. My primary goal was
to generate interest, qualify leads and close sales over the
phone.
Increased sales to the company twice than the average
agent.
Won the Agent of the Month Award on the first month I was
hired.
• Delivered general support to passengers for an airline at the airport, such as a cruise terminal or railway station.
• Resolved passenger problems and addressed their questions, assigned seats, scanned boarding passes, and conducted rebooking after delays or cancelations.
• Played a key role during check-in with ticketed passengers, guiding them check luggage and print boarding passes, ensuring that they have proper documentation to board the plane or ship.
• Generated incomes 3 times at check-in than the average agent.