Assistant Banker - Private Banking
Emirates NBD
Total years of experience :21 years, 0 Months
• Support sales team in initiating new accounts and upgrading existing service
• Effectively and swiftly solve customer challenges.
• Maintain quality control and constantly seek new ways to improve customer service.
• Set up processes in line with the bank’s policies to ensure high level of quality in all aspects of work
Promoter/Hostess for the Bahrain Pavilion, inviting traders to all the stands, for the GITEX Technology Week (2012)
•Conducting interviews with all new to bank corporate customers and introducing the entire suite of services and products available for their needs.
•Ensuring that all accounts opened are in line with the bank’s acquisition strategy and anti-money laundering guidelines.
•Conducting account opening survey with customers and updating senior management of the results, periodically.
•Ensuring customer complaints are attended to immediately with necessary co-ordination with other units and resolved within appropriate timelines..
•Ensure that the account opening process is seamless for the customer and handhold the customer for the entire onboarding journey until he successfully operates his account.
•Managing the sales support team for Business Banking unit in Dubai
•Responsible for the successful implementation of the Onboarding Strategy for the new to bank Business Banking customers thereby improving the account activation rate and contributing to the Non Funded Income of the Bank.
•Responsible for improving the Cross sales ratio by liaising with different business heads and improving the product penetration ratio for Business Customers.
•Setting up performance objectives, periodic monitoring and ensuring fair and transparent performance management process for the team.
•Project Management responsibility in re-engineering of business process to improve efficiency by working concurrently with the Six Sigma team and testing of new applications developed.
•Training and coaching to ensure that the team is equipped with the right skills, knowledge and competencies.
•Delivering timely and accurate sales forecasts to management to ensure that the acquisition strategy and onboarding strategy is aligned and monitored effectively.
•Responsible for the onboard Customer Service team, for processing inward referrals for Business account opening from customers through different channels and responsible for the outsourced tele-calling team to solicit business account opening from different databases.
•Control of the Business Banking UAE website for corporate customer enquiries and timely resolution of complaints received in all the channels.
•Responsibility of orientation for all new staff to the sales and support team.
•Consolidating sales and incentive reports.
•Responsible for the customer service and escalation contact point for the entire non borrowing portfolio of Business Banking.
•Assist the Senior Management in driving sales performance management by consolidating sales performance measures and preparing incentive reports.
•First point of contact for customers starting a corporate relationship with HSBC.
•Analyzing existing corporate customer databases to measure profitability.
•Responsible for business development and solicitation of new corporate clients in the UAE market.
•Assist Department Manager at all levels of work to help smooth running of the department, including regular maintenance of systems and other admin duties.
•Have single handedly prepared the Department Instruction Manual outlining the objectives, strategy and responsibility of the team.
This was a temporary position for which conducting interviews to survey the popularity of a Radio Station in Dubai.
This was a temporary position where I conducted Farsi to English translations to complete a Market Research project.
-Handling stationery requests from all the HSBC branches and offices in the U.A.E
-Making Purchase Orders for short coming supplies.
-Consolidating monthly reports.
- Assist premier customer with all their transactions, opening/closing of accounts, requesting for credit cards.
- Assist the premier manager at all levels of work.
- Handle all admin duties
- Consolidating monthly reports for the department.
-Soliciting corporate customers and fixing meetings with them.
-Selling space in an annual documentary book based on the U.A.E
- Receive material requests from rigs and refineries in Iran.
-Contact suppliers for their quotations.
-Discuss material specifications/pricing with Iran and make Purchase Orders.
- Conduct day to day secretarial & admin jobs for the office
- Address telephone calls/ emails for the GM
- Co-ordinate between various departments.
