Real Estate Manager- Assets and Property Management
Abu Dhabi Capital Group
Total years of experience :19 years, 5 Months
Manage portfolio of residential, commercial & industrial assets.
Manage the development of leading practice frameworks for administering Asset Management functions across financial operations and facility management needs.
Manage the Asset management & Sales Leasing component of the company’s diverse real estate portfolios through 3rd parties Property Management companies.
Development of department annual business plan, KPIs, budgeting, policies, procedures, oversee PM operation costs and support for Capex Implementation closely with Facility management team.
Responsible about property management teams & companies for all PM activities (Leasing, occupancy/vacancies, move in & out, financially, FM, utilities, collection, legal cases...etc).
Responsible for assets direct selling and / or through sales brokerage.
Oversee all property management activities, ensuring effective management of assets with all leasing activity to ensure maximum occupancy and income and assesses the performance of operating assets throughout lifecycle.
Supporting in the analysis and presentation of new investment opportunities.
Maintain the integrity of asset data and information through appropriate systems to support the cost-effective administration of assets, throughout their lifecycles
Works to establish and maintain relationships with real estate asset/property managers, brokers, developers, and landlords.
Working closely with finance & FM teams to manage the asset accounting in compliance with global accounting standards, including valuation, classification, categorization, depreciation, revaluations, disposals, and reconciliation.
Development of Leasing and Sales strategy and takes ownership of the implementation, including developing relationships with external real estate brokers to execute company strategies with respect to real estate activities and management, or in coordination with the 3rd party Property Managers.
Oversee the implementation of planning for asset management, including capital planning and financial modelling.
Develop, implement reporting and decision support mechanisms, for both administration and senior management
* Merge started between ADCB, AHB & UNB, and I was coordinating with all stakeholders to establish a new SOP reflecting the new process according to ADCP/ADCB process, policy & procedures for each portfolio statues of terms & conditions.
* Responsible about three portfolios managements in Abu Dhabi, Al Ain, Dubai & Northern Emirates : AHB, ADCB & UNB mortgaged & owned properties.
* Portfolio management :
• Commercial, retail, residential & investment.
• Towers & individual units in freehold areas.
• High & mid high buildings (Mixed & commercial).
• Compound of villas.
• Retail malls under investment agreements (long term).
• Industrial lands (warehouses, shops & stores).
* People Management: Manage self and team in line with ADCP’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
* Continuous Improvement : Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programs and projects in line with the property management & bank’s standards
* Policies, Processes, Systems and Procedures : Implement approved departmental policies, processes and procedures and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
* Operational management : Manage all operational activities relating to property & Facility management coordinating with relevant departments to ensure the smooth and effective daily operations. Act as the first point of escalation for more complex matters arising from external and internal customers to ensure that client needs and departmental issues are managed and resolved.
* Landlord/Owners Services: Support the Landlord Services function for the segmented property portfolio (where relevant) working with current and potential landlords in the assigned geographical area, in order to enhance the relationship and rental income.
* Leasing & occupancy: Execute the strategy for all leasing related operations / functions for the segment of properties managed in, targeting occupancy maximum rates.
* Tenant Services : Service the tenants in the segment of properties supporting client decisions by outlining and providing property services, products and alternatives, understanding customer needs and where required referring to the relevant internal parties to ensure resolution.
* Legal, collection & government services: coordinating with legal departments for all related parts (bounced cheques, contracts terminations, sublease cases..etx), in addition to government services following up for agreements renewals, collection & transactions.
* PM Taking over services: existing & brand new properties from ADCE (Abu Dhabi Commercial Engineering) or any external contractors.
* PM Handover Services : for landlord or heirs.
* Banking services : support & advice all stakeholders with any reports, valuations or mortgage advices ( landlords, ADCB & AHB relationship managers, credit & Risk departments, collection & remedial departments ..ext).
Established SOP, SLAs, KPI, PM Panel, Manual process, Filing system, PM scope of services, Action plan & auditing system with the PM providers.
* Manage the relevant existing properties in the WBG/PBG portfolios through third parties utilizing all modes of communication (meetings, emails, advices, instructions….elc)
* Takeover the new projects & Initiate the property management record for the new cases business wise, as well as legally related liaising with all relevant parties (customer, RM, Legal, CAD, PM provider)
* Maintain an up to date organized filling system for each record (soft and hard copies).
* Perform quality control inspections to ensure adherence to contract KPI’s during execution of property management agreement, leading to develop the relevant reports.
* Develop the necessary reports (Tenancy schedules, PDCs, outstanding dues, financial…elc) for the internal stockholders (RMG, WBG, PBG, REU management)
* Study and approve the terms and conditions for providing management services, and drafts agreement stipulating extent and scope of management responsibilities, services to be performed, and costs for services.
* Normalize the monthly recurrent payment cycle (E&W bills, watchmen salaries, FM invoices, PM invoices….elc) for the managed properties.
* Controlling the financials of each ongoing record (reconciliation, expenses, transactions…elc).
* Income reconciliation in handover processing for settled cases.
* Ensure that all operating procedures for the property run efficiently, including security, fire safety, and emergency & evacuation procedures.
* Provide observation, recommendation to ensure the profitability and efficiency of site management for new cases.
* Oversee activities of existing contractors, vendor personnel and suppliers.
* Maintain good public relations with clients through proper frequent communications.
* Review & approve service provider’s contracts for compliance and cost control.
* Carry out any other duties as assigned by SVP, AHB board or where appropriate.
Dates (from - to) 14 April 2013 - present
Name and address of employer Asteco Property management Abu Dhabi UAE
Type of Business or sector Real Estate
Occupation or position field Property Manager
Main activities and responsibilities
* Managing and responsible about Al Hilal Bank properties which under Asteco property management.
* Implement Asteco management systems.
* Provide day-to-day management of the property / portfolio / client and ensure that the company's reputation as a high-quality service provider is maintained and enhanced.
* Discuss with client terms and conditions for providing management services, and drafts agreement stipulating extent and scope of management responsibilities, services to be performed, and costs for services.
* Provide clients, and their professional advisors, with advice and assistance related to properties under development with reference to property management considerations to include, but not limited to; operational guidelines (occupiers handbooks, fitting out guidelines etc), materials & finishing's., contract & contractor specifications and qualifications.
* Ensure that all operating procedures for the property run efficiently, including security, fire safety, and emergency & evacuation procedures.
*Identify problem areas and recommend improvement plans to maximize the efficiency of site management.
* Maintain good public relations with clients, owners and tenants of the property.
* Prepare and review lease or rental agreements for tenants and collect the specified rents, reporting on a regular basis of any bad debts and steps taken to collect these amounts.
* Employ or contact for services subcontractors including but not limited to, security, maintenance, and grounds keeping personnel and onsite management personnel and others if required.
* Monitor, control and organize all on-site staff and to be responsible for the actions of such staff in addition to ensuring that staff rosters and all holidays are adequately covered.
* Oversee activities of contractors, vendor personnel and suppliers.
* Monitor contracts for compliance and controls cost.
* Perform quality control inspections to ensure adherence to contract specifications.
* Liaise directly with tenants to handle on-site practical issues and to deal with any problems they may require approval from the Client or Asteco Head office, and ensure good communication among tenants and the landlord.
* Arrange the circulation of Management Notices to lessees as prepared by Asteco, the placing of information and warning signs in the common area in case of lift maintenance, wet floors, etc.
Employee's Initial ASTECO | 6
* Ensure the building is run efficiently and cost effectively at all times in a professional manner.
* Determine furniture, interior decoration, and signage needs of tenants, coordinates with vendors and contractors, and ensures appropriate and timely installation.
* Advise clients relative to financing, purchasing, or selling of property.
* Prepare periodic inventory of building contents and property condition, and forward listing to landlord for review.
* Contact utility companies to arrange for transfer of service for tenants.
* Be on call 24 hours a day in the event of emergency incidents.
* Carry out any other duties as assigned by the Director of property management or where appropriate, client.
Dates (from - to) July 2008 - 11 April 2013
Name and address of employer Burooj Properties, ADIB Abu Dhabi UAE
Type of Business or sector Real Estate and Banking Sector
Occupation or position field Property Manager
Main activities and responsibilities
*Started my career with Burooj Properties as admin officer, then senior admin officer, then property coordinator, finally property manager.
* Management and responsible about more than 1, 200 property (more than 2, 700 units- Zayed Higher Organization properties and the properties which under the labiality of ADIB), that's in Abu Dhabi, in addition to follow up with another branches in Al Ain and Sharjah regarding of the same portfolio.
* Specify between more than five duties: leasing, marketing, collection, operation, follow up with maintenance, front office, that's in addition to another responsibilities as per below: * Leasing: the front office task which's responsible about the lease contracts as the new government lease contracts, in addition to coordinate with Abu Dhabi Municipality regarding the new leasing system (Tawtheeq)
* Collection: coordinate to collecting the bounce cheques, rental amounts of the government lease contracts, maintenance and due deferent amounts clearances.
* Operation: responsible about internal paper works and daily routine and refund cases, and coordinate with the legal department inside ADIB.
* Maintenance: coordinate with them to provide the customers the best quality of services.
* Front office: meet the customers and follow up with them requests.
* Follow up with the business unit department inside ADIB, that's to provide them the confirmation for the property management, whilst this step after study all the case with full necessary documents specially the Facility Sanction Advice which issued through ADIB business unit department equally the properties under construction or existing properties under liability of ADIB.
*For the properties under construction, coordinate to send all the case with full necessary documents for Project department inside Burooj Properties to start take actions and start follow up with the constructors. *Receiving the ready properties from the Project department.
*Coordinate with Takaful Insurance Company (follow for ADIB) for issuing the Fire Insurance Policy related the above mentioned properties.
*Coordinate with ADIB regarding the liability and financial issues.
* Auditing on the financially part related for collecting the rent amounts which credit under the MAP rent collection & Security deposit accounts wherefrom these amounts involve to settlement the payments related for financing, although avoid any past due of the customer payments.
* Advancing a lot of other services for the customers in addition to escalate any strange cases for ADIB and submission all the new instructions.
* Experience in handing over the new projects, wherefrom I was responsible about handing over Burooj View Tower in Al Reem Island Abu Dhabi, that's between receiving the project from the developer then start the process between two things, First handing over the apartments which closed liability in ADIB and already sold out, Secondly start to make marketing and handover the properties which still under liability and will manage through our company for leasing.
Dates (from - to) January 2006 - May 2008
Name and address of employer City Bank Alexandria, Egypt
Type of Business or sector Bank sector
Occupation or position field Sales & Customer Care
Main activities and responsibilities
• Answer all the customer's inquiries to provide customers with full banking services.
• Handling all operation, opening/closing accounts and payments.
• To act as a direct banking advisor for all bank's services required by the customer.
• To act as supervisor in managing the staff in the absence of the team leader
• To implement "best practice", gain and maintain a strong comprehensive edge in the industry.
• Achieve Maximum customer service standards as designed by Management.
• Achieve productivity levels as designed by management.
• Manage complains within the process framework set by the customer.
• Achieve product leads referral targets as defined by management.
• Maintain excellent product knowledge standard of the bank's product.
• Management and meeting minimum complaint response and resolution standards.
• Receiving encoding modification &checking the data opining account to the client property transfer companies.
• Depots certificate.
• Allotment in the stock market.
Dates (from - to) October 2004 - April 2006
Name and address of employer Paio Pharma Alexandria, Egypt
Type of Business or sector Food & Nutrition Sector
Occupation or position field Sales and Customer Care
Main activities and responsibilities
• Customer Service Officer.
• Handling customer accounts.
• Following up with the customers to settle the outstanding balances.
• Answer all the customer's inquiries about the local Markets.
• Answer all the customer's inquiries.
• Achieve Maximum customer service standards as designed by management.
