DevOps Engineer
Remote
Total years of experience :15 years, 7 Months
• Responsible for Infrastructure on cloud GCP, AWS, Azure
• Configuring and maintaining CI/CD process and design
• Setting up, adjusting, administering, monitoring tools, including alarm configurations and log level analysis
• working on troubleshooting Issues with the application team
• Automating routine procedures
• Participate in API integration and IaC
• Responsible for Securing the Infrastructure and Software
• Design, develop, implement and coordinate systems, policies and procedures
• Manage and execute projects so it sticks to schedule, scope, and budget
• Track projects milestones and deliverables, communicating with clients and coworkers as necessary to keep them abreast of the project’s progress
• Leading development and operations processes inside team
• Create and maintain fully automated CI/CD pipelines for code deployment
• Conducts researches, contact vendors when needed to introduce new technologies and advancement of existing technology solutions
• Managing crisis situations, which may involve complex technical hardware or software problems
• Writing reports and communication KPI’s and potential non-compliance issues to IT Director
• Helping HR in Recruiting, interviewing, and hiring contractors and employees to work on IT projects
• Managed all IT Infrastructure Servers including but not limited to AD, DC, GPOs, DHCP, SCCM, Antivirus, print services, Office 365, SharePoint, IP Phones
• Automated build and deployment using Jenkins to reduce human errors and speed up production processes
• Scheduling upgrades and security backups of hardware and software systems
• Monitored the network performance regularly to improve performance and functionality
• Ensure escalated service requests & SLA’s are handled in a timely manner
• Reduced deployment time for critical projects infrastructure from 1 month to 2 days
• Created documentation for multiple infrastructure tasks and servers and network problems so that coworkers would be able to solve small scale infrastructure problems on their own
• Coached newly-hired IT specialists on advanced technical procedures & Attended meetings for
• Worked in Enterprise & Small projects included installing, configuring, monitoring, supporting of Microsoft ADDS, ADCS/PKI, ADFS, DNS, DHCP, TCP/IP, File & Print server
• Worked as fill-in Help Desk security tech for Prague, Copenhagen Colleges
• Wrote scripts for automating tasks using PowerShell
• Participated in technical activities to optimize IT operations
• Wrote technical documentation and streamlining plans and reports
• Planned the development of Windows services to support the customer's business
• Provided operation support throw Remedy ticket system
• Followed GXP, TIMs, ISO27001, ISO27002 and ITIL process and procedures
• Provided support for a wide range of internal & external resellers, customers and business partners by phone, chat, email and remote technical support via helpdesk "Kayako" system
• Provided premium paid support to Education projects for US, EU customers
• Coached other help desk support agents on technical duties and tested the software new releases
• Assisted clients in Deploying, configuring corporate products (EP, EPP, EPS, EPSP, FSS, EFS) to the servers
• Assisted clients with diagnosis of software and hardware issues and solved Complex technical issues related to DC, SQL, Exchange, SharePoint quickly and effectively
• Created, Updated, Merged licenses for customers and resellers
• Cooperated with other members of the technical support team, QA, Developers, sales
• Managed network operations including troubleshooting connectivity problems; installing & configuring routers, firewalls and switches, adding/terminating users, assigning rights and access, resetting passwords Establishing email addresses, assessing and reporting operational status, performing backups & restores, performs routine preventive maintenance on hardware and software
• Administrate the network having more than 400 students, having more than 4 high availabilities production servers in clustered environment and 2 remote locations
• Administrate MS ISA Server 2004, MS Exchange Server 2007, and IIS Servers
• Worked with Active Directory accounts, configuration of Blackberry’s & laptops
• Managed the test center of VUE and GMAT and fixed issues related to the software of the system
• Involved in the designing, testing, implementing, operating and the maintenance of the company network in Windows 2003 Active directory
• worked in security technologies such as firewalls, antivirus and proxy server, performs routine preventive maintenance on hardware and software
• Troubleshooted networks, systems and applications to identify and correct malfunctions and other operational difficulties
• Managed FTP servers and provided the access to users & maintain Disk Quota, DFS and assigning NTFS permissions
• Planed and leaded training sessions for new and existing clients as part of the team initiative, facilitate at least 1 session per month
• Produced project feasibility and cost analysis reports
• Participated in configuring CCTV systems EX: IP Camera, DVR, Gates with High skills engineers
