الحسين محمد

▪ Onboarded global brands into the company’s portfolio, overseeing supplier management and ensuring seamless integration of new partners.
▪ Managed P&L responsibilities for key accounts, optimizing profitability and cost efficiency through strategic planning and execution. Achieving sales for 3 years in a row.
▪ Directed management processes for B2B and B2C to improve sales whilst enhancing client relationships.
▪ Designed and implemented CRM strategies that improved customer engagement and retention, driving significant revenue growth and repeat business.
▪ Optimized omnichannel customer experiences, achieving a 17% improvement in customer service SLA and enhanced reputation management.
▪ Streamlined marketing automation processes, resulting in a 23% reduction in operational costs and a 7% increase in overall sales.
▪ Led end-to-end projects for omnichannel customer experience and sales performance enhancement using platforms like Salesforce, Dynamics 365, and Shopify.
▪ Managed CRM KPIs to boost customer loyalty and reduce churn, collaborating with stakeholders to improve sales and operational efficiency through data-driven insights.
▪ Ensured the successful execution of marketing campaigns within budget and deadlines, and oversaw a customer database across various sectors.
▪ Supported and managed high-value bazar activities, handling over a million KD in 5 days, and designed end-to-end E-commerce operations for all sites.
▪ Achieved a 98% success rate in last-mile delivery and reduced returns by 4.5X, driving country expansion and business development

▪ Managed and streamlined customer feedback processes from various contact channels, ensuring accurate documentation and effective communication with internal stakeholder.
▪ Addressed and resolved high-priority customer complaints, consistently upholding and promoting the company’s visions and values.
▪ Directed and executed major initiatives such as “Give A Smile, ” “Be Connected”, and “Whatsapp Projects, ” resulting in significant enhancements to customer engagement satisfaction.
▪ Developed and implemented SOP’s for the contact center and corporate partnerships, standardizing operations and improving efficiency.
▪ Led key events for H&M, including the Balmain and Kenzo collections, and led customer service education and rewards events, enhancing brand visibility and customer relations.
▪ Notable achievements include receiving the BE Alshaya Certificate for the WhatsApp project and successfully connecting over 2000+ stores through the "Be Connected" rollout.